Customer Ratings & Reviews

We made sales aware of weight and size of our old tv that was to be removed and hauled away. It was too heavy to be picked up by one man. He was able to move it to the front patio , but was unable to put it into his truck. He said the pick up service would be here within 2 days. I am hoping it’s tomorrow (27th) . *Gerry left his screw driver behind, he’s welcome to call and come by to pick it up

The agents installed my TV and wall mount with dispatch. They complained that I wasn't getting enough kilobytes or whatever they are. A few days later, another Squad guy arrived and removed a small coupler the first guys had installed. In 2 minutes the problem was fixed and I got many channels. He was surprised and grateful for the tip I gave him for his smart, expeditious work. Sorry I forget his name.

Xavier came out and performed a perfect job after the third party installers made the transition to a new set of TV's horrible. Xavier explained each and every question that we had in a courteous and professional level. Great person.

I was so impressed with professionalism and service. I'll definitely use them again. Thanks

Two BBY GSP staff, came out and did a great job at getting my TV working again, just by adding the updates. I think LACEY has locked down, the understanding of how to trouble shoot any issues and get them resolved. Thank You Lacey

I love this tv. Everything is perfect. Great sound and picture. The geek squad did a wonderful job setting it up and answered my questions. Matt Brady and his helper were patient and helpful.

the two guys were very knowledgable and did a nice clean job and explained everything to me so i understood

The geek squad did a great job delivering and installing the tv and explaining how to use the smart tv. I always use the geek squad

The person from the Geek Squad was very knowledgeable and clearly explained everything while he was working to set up our new smart TV set. He arrived as promised and begin to work at once. Explained what he was doing and went over the operation of the set and various controls on the remote control. He answered all our questions without being confusing. Would strongly recommend using the geek Squad if wanting to set up your TV without drama.

Excellent Service! My first ever geek squad install and I couldn't be more pleased. The guys arrived on time, told me exactly what they were going to do and then did it quickly and cleanly. They would've stayed much longer and helped me install apps on the TV if i'd let them. Very happy I let someone else do the install this time!

Prompt, excellent service. The two young men were polite, knowledgeable, and extremely professional.

Stephen Franklin was the best. He put it together in a timely manner after checking to make sure it was not damaged in the shipping process. He and Koby cleaned up the foam and loose paper. They removed the boxes.

Excellent communication and quick set upo. He was amazing at teaching us how certain functions actually operate. Can’t recommend this service enough! He did mention that this service would be phased out.

The technician did an outstanding job of installing and explaining the tv and remote functions.

Scheduled an install for my new 75' Samsung. The two techs arrived earlier than expected but had called before hand and asked if it was ok to do so. Upon arriving, they mentioned how everything was going to work. The two techs were very friendly, and the work was completed quickly which explains why they were earlier than scheduled.

Sorry I don’t remember the technicians names but, they did a great job helping my aging parents. I received a call from the team technician regarding placement and needs of my parents and they set up the device and even coached them how to use the tv then I received another call from the technician before they left checking if I had any other requests, very good job, highly professional, highly recommended.

I have had SONY for some time but decided to get this Samsung 43" after reading a number of reviews. I am very satisfied with our TV so far & would recommend it. The picture quality is great as is the sound. The price was also comparable. The Geek Squad delivered & hooked up our TV in a very short time. A more than satisfied customer once again from Best Buy

Geek squad did a great job mounting and setting up my tv. Showed me how to use the TV with the remote it came with. Which is what I wanted because I wanted to return the cable box to the cable company. Saving 11$ a month. They were fast and thorough.

The agents arrived on time and brought the correct item with them. That last comment may sound dumb but I've had the wrong item brought to my house once or twice. Jacob and his crewmate (I apologize for forgetting his name) were friendly, efficient, and as professional as we could ask for. They were in and out in less than an hour. Just for clarity my set sits on a stand so it was not a tough job for these guys.

This service was extremely helpful. You don't realize how big of a box a TV will come in, especially when the TV itself is really big. I don't think we could have unboxed it and set it up on our TV stand alone. They came in, had it set up in no time, and everything was ready to go. Definitely worth paying that little bit of extra for the setup.