Customer Ratings & Reviews

The agents unboxed and set up our TV, we didn't need it mounted. They were polite and professional and instructed us about how to use our new TV. We were very pleased with their service.

The agent was professional and quick installing in tv and connecting to cable service. Also very clear and helpful in explaining the new tv screens and remote. Highly recommend the Geek Squad based on this agent.

The two techs communicated prior to and the day of delivery. They answered all our questions politely and professionally and showed up well within the estimated time. They set up everything quickly and explained the entire process as they went. Very happy with the entire process!

My new Samsung 55 in. TV was installed March 7, 2024 by Barry of the Geek Squad in Reading, PA. He called me to let me know when he would arrive. He was extremely personable and knowledgeable. After he set up everything, including my older soundbar, he explained everything I could possibly need to know about working with my new TV, including helping me set up my Samsung account to access my other Samsung devices. He was patient and direct in his explanations, and I was very appreciative of the time and care he gave to make sure I was able to navigate the remote and work my new TV. A big thank you to the Geek Squad and especially Barry for all your help.

I had the pleasure of a Geek Squad employee complete the installation of my new 32” Samsung TV. Luis was more than helpful. He took the time to setup my TV with the internet that was newly installed and program all the necessary functions. This gentleman is a jewel and Best Buy is extremely fortunate to have him as a member of the Geek Squad. Thank you again Luis. Lorna Buck

Geek squad set up my tv so that I don’t have to make any adjustments. They arrived early and were finished with everything quite quickly. They cleaned up everything and hauled away the box. Very satisfied.

The guys that showed up were very good. They listened to what I told them and did a great job setting up this huge TV and not damaging it. I did not give them five stars because they left plastic film on the panel edge and they should have known it was there and removed it. But they were otherwise quick and professional. I would recommend them to anyone getting a panel tv larger that 55' because they are big and thin and easy to damage.

I am so happy I chose delivery and setup. The agents were experienced and courteous. They worked quickly and made sure I was happy before they left.

Great setup. Dan came in and went right to work. He is very knows what he's doing and is very nice. He answered any question I had and showed me how to make changes with my sound bar if needed. This is the second time Dan has done a setup for me and really recommend him.

Love the picture quality of this Samsung tv. The Geek Squad, set up internet and some other apps for me. They were nice and efficient. They explained everything to me , before they left.

The first that set up the tv was friendly and helpful. However, when he went to set up my wireless headphones he said there wasn’t an audio output on the tv. Was told I needed an adaptor or a new set of headphones. Went to Best Buy and was told they don’t have adaptor. Bought new headphones and was reassured that they would work. Not! Had to have another technician come out and said these also won’t work. He had to connect them to my cable box. Wish the first person had known this, it would have saved a lot of trouble and cost of new headphones. Still can’t believe that a new tv doesn’t have this feature when my twelve year old tv did.

The agents connected the router to the internet, set up the computer, installed some software in the phone and the computer, connected the streaming sticks on all the TV's and set up a new TV. They worked quickly and efficiently.

I purchased the Sony A8F and needed it installed in a custom entertainment center, and connected to existing surround sound system. The Geek Squad hooked everything up professionally and perfect the first time. The cabinet maker had to perform some repairs to the entertainment center so I needed Geek Squad to come back and reinstall and connect the TV. Again, done flawlessly. I rely on Geek Squad for a great job.

The guys were great.. making sure things were all set to go.. good about answering questions.. good cleanup

the squad was wonderful professional and courteous..Explained vvarious situations. Felt confident and secure.. set the tv on the stand. It was perfect. Thanks Geek Squad for being kind to us elderly folks with little technology. know how.

Great guys, super helpful, very professional. Serious about being as knowledgeable as possible. My only criticism is not of the team but of the system. They made me select an entire day from 7 AM to 7 PM to be available for the delivery. Then, the night before at 9 PM, I got a text narrowing the window to something like 7-1. That is not exactly a narrow window. They should be able to make it a bit more convenient for customers.

Truly found the young gentleman to be knowledgeable, polite and quick workmen who answered shall we say a “senior” person’s questions, many considering I am a Microsoft user!! They installed quickly, picked up any refuse that was left over and told me to call them if I had any problems! Can’t ask for more than that, at the end of the day!

Jon and Sammy I installed my new TV, then discovered that my cable box and old TV were not fried by a lightning strike as I thought. They then uninstalled the new TV and reinstalled by old TV. I am grateful for their honesty. The issue was with my old power strip which did not have a power light and I assumed it was fried, when it had just tripped to OFF during the lightning. Jon and Sammy are two fine young men and Best Buy should be proud to have them representing the company.

The agents arrived on time, They set up my TV quickly and explained the TVs features and how to use them. They were professional, knowledgeable and very nice. I would recommend Best Buy and the Geek Squad.

The Tech rep was on time, he assembled the equipment as required and took his time explaining to my parents how the system functioned. He answered all of their questions in plain easy to understand language and removed all of the shipping materials and the old equipment.