Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 801 Showing 16,001-16,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    They did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greeks squad installed my tv quickly And professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does excellent work!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got my TV working again in quick order!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed My TV Quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick, efficient, and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and set-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad tech Anthony helped every step of the way. Thank you Anthony,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never have hooked this up without the help of the Geek squad.They were on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad always is amazing.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would always recommend them when I can. So far they always have done a wonderful job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Felt cheated

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the work was done by the delivery crew. They put the tvs in there place and plugged in everything

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squ

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were unable to resolve my problem and recommended I change internet providers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The guys were great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were great installed my tv but scratched my wall and didn’t tell me about it ,I found it the next day,bummer right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He mounted the TV and sound bar. He did a wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife likes it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife put this in to watch her movies and such. She loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my TV/Blue Ray set up!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service! He went above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great and knowledgeable a informative

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad communication of delivery/set-up process

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the size of the tv we opted for delivery and set-up. What they didn’t tell us at the store when we made the purchase is that there are people who deliver your tv and then there is another person that comes out to set it up. Not knowing this I got a call from a Geek Squad guy saying he would be at our house at a certain time and he asked if “we had everything” and us thinking he meant, is there a clear path to set the new tv up, etc. so we said yes. He shows up as promised and asks where the new tv is? Us thinking he was bringing it. So he leaves, an hour later the delivery people show up with our new tv! Luckily, they agreed to help pull it out of the box and install the base and removed our old tv. We completed the set-up. Again, poor communication at the store led to confusion on delivery day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great, amazing and helpful. Always recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected my tv in a timely manner. The tv is a disappointment but the installation service was good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed two 65 inch TVs fast!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rico and Chase made sure both TVs were running and showed me the TVs features. They answered all my questions and were on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wise purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased...sharp color, clear sound, sturdy stand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad techs set up my tv!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were nice, attentive, and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and professional setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt that the installation and quality of my purchases are well worth it.

    I would recommend this to a friend