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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 805 Showing 16,081-16,100 of 18,776 reviews
  • Rated 4 out of 5 stars

    the guys were in and out in about an hour.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    although told I would be the 1st appt. the guys didn't show up untill near the very end of the window. do it yourself if you're capable!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    very nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went out of their way to set up the speakers well and explained it all well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliverymen called ahead and they right on time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unboxed 65" Sony TV, plugged it in and set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    secured our television perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad showed up on time and were very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not going to attempt to do this so I leave it to the pros.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was great very knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician answered all my questions and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Good People. Timing was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we like it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new one and it was a great price even better if its one sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job done quickly and professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, knew his job, did it in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hassle free service. Skip the set-up on your own and know it's. done right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great:)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are awesome!!! Wonderful people. Very professional!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the service we received. Explained everything so we would understand

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Install but missing parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went smoothly. Accessing the smart TV was longer than it should have been. All in all, very good experience EXCEPT there was no owners manual in the TV box nor were there any batteries for the TV remote. The tech who installed the TV said they both should have been there. Have to visit the store now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up on this was great, what I have come to expect from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expedient and professional technicians. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, friendly, courteous. Great experience with Geek Squad people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the rack and it fits perfectly over our desk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A1!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean look and simple and the installer are A1 thanks....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A1!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean look and simple and the installer are A1 thanks....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed my tv on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents mounted tv on wall and explained operation to me. Geek squad very knowledgeable and professional.

    I would recommend this to a friend