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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 807 Showing 16,121-16,140 of 18,776 reviews
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional and efficiently clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained everything they were doing as they worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alec very good but long wait for later zapper adjustment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a regular Best Buy customer. Great service. On time and set up was a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly and gave good service! Much thanks to both of them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the ease of setup and explanation given by the installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected a universal remote to my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were pleasant and finished the job quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came out and hooked up my husband's systems. Earlier than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and setup. Attentive to my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and attentive to show us the entire setup. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service setting up the new receiver and TV was good and done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad AOK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up and connecting TV, dvd, apple TV, and Cable box.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Show for the original appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is negative because on the day of the original appointment, nobody showed up without any information. I called the local Best Buy three times but they did not have any information. I was just told to wait. I waited 12 hours. At the end of the day, I was told that the manager would call me back. He/she did not. I called the Geek office the next day; they did not know anything about it either. They sent a person several day later. He was two hours late but otherwise fine. What I did not like was that nobody knew (and took responsibility) about the no show on the original date. The setting up service I received was good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SET UP TV ,BLUE RAY PLAYER ,COMCAST BOX,AND TOOK THE OLD TV.NO PROBLES AT ALL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product .....................................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great helpers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable and really nice. Helped a great deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out standing service overall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out standing service overall. Minimum required characters?!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they helped with me problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am always very pleased with the service from bed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great - exactly on time. Done very quickly and well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The delivery was great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered the TV and set it up perfectly. Works great

    I would recommend this to a friend