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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 814 Showing 16,261-16,280 of 18,776 reviews
  • Rated 4 out of 5 stars

    Kenneth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted tv and connected all components to existing equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have it ready to use so fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really nice to have everything connected and working so fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out and set up my 65" TV and did a wonderful jobl

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with a tv install for my mother at her condo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very professional and friendly.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad insured I understood how my Smart TV works.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents removed the current tv and installed new TV but left one device un connected

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    total rip off and misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a complete scam and should be explained better on the website. The tech came over and literally plugged in the TV and entered my wifi password. that's it. I'm not tech savvy, but most people can handle this remedial task. I was expecting the TV to be hooked up to the cable and synced with the other TVs. I would assume this is what most consumers would expect given the exorbitant price to literally bend over and plug somethin into the wall. It's honestly depressing that businesses earn revenue in this manner...great job guys.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Tech was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took him no time at all. He was very fast and helped solve the cord issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was the best. Did the install all by himself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member was early, polite and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up took no time at all. Very professional and walked me through basics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve the technician was very knowledgeable about the equipment I purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad-TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew their stuff...Knew tricks and alternates things...Very wise women and men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't have been more pleased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech showed up on time and was very polite, efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was right on time, and set up went well, no problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Sqaud. Great people and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician explained everything to me. Kind and courteous .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Set up 55" tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, efficient and knowledgeable. In an out in an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys were on time and set up Samsung w/ no problems including remote set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy came out and connected our tv quickly and efficiently. Impressed.

    I would recommend this to a friend