Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 819 Showing 16,361-16,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    WONDERFUL GREAT HELP AND SERVICE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUR GEEK WAS EXCEPTIONALL KNOWLEGEABLE, FRIENDLY AND EFFICENT CRAFTSMAN.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As usual the Geek Squad was wonderful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgeable, professional, patient, and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite, set up tv and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery guys.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were super nice and helpful and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Space Saver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV Mount is great and the geek squad was excellent for the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank Goodness for the Squad. Professional & Fast. Thanks again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dustin is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dustin and his partner were great, couldn’t ask for better service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv and set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    strongly recommend that you have the experts set up your system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were exceptional.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected everything I needed connected very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Awsome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy was terrific. He arrived on time and knew what he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth every penny

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and totally satisfied with installations. Rep knew his stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    called before arriving, sent email when they were on there way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Screen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV set-up was quick and easy....remote has a lot of interesting features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The girl Geek sent out was great, we have less wires, looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was smooth

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was smooth and relatively accurate for our Sony TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase help was great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was Very Helpful with our purchases!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live on an Air Force Base, which is literally in my address. Three times, Geek Squad has subcontracted my television setup to contractors, who can’t get on base due to a lack of proper identification. Each time, I have had to call and reschedule. No one has ever attempted to call me. Now, I have to reschedule for a fourth time, and I’ve done nothing wrong. When I call, Best Buy representatives have apologized profusely, but not one of them has elevated this issue, for resolution, to anyone with authority to fix this situation. I paid money for a service and have been ignored. Each time I reschedule, the dates given are at their convenience, not mine. Additionally, their service window is typically from 7AM to 7PM, which means I have to miss work, unless I get a weekend appointment. This has been the most frustrating ordeal. Christmas is coming, and I don’t anticipate anyone from this company doing anything to assist me. I’m extremely disappointed in this experience, which could have been avoided if professionals would simply get involved.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 55” tv has a fantastic picture but needs a sound bar for sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about their work was superior, in fact better than was expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great looking tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technicians were very courteous and answered all my questions

    I would recommend this to a friend