Customer Ratings & Reviews

Great service, installers were very professional and timely.

The two tech people were fantastic. They were friendly and very knowledgeable. They connected the sound bar and all of the streaming services we have. They also explained accurately the functions of the tv control device.

We would like to praise Trevor for the services he has provided us. First of all, he was extremely pleasant. He contacted us frequently to confirm our appointment and give us a good idea of when to expect him. Secondly, he helped us through a trying experience -the new TV stand we bought could not handle the feet of the 50" tv due to the design of the stand. He took the time to find a model that would fit. He contacted Susan at the Erie location to process the return and purchase a different brand that would fit. We were so thankful for the smooth process. Kudos to Susan, also. She, too, was pleasant and helpful.

The tech reps were personable, knowledgeable and efficient. They really did a terrific job.

The Geek Squad was efficient, timely, professional, and did a great job installing our new television. I highly recommend them, and appreciate their knowledge in setting up the tv. They moved another television set for us and it was appreciated. GREAT WORK GUYS!!!

Being a Best Buy Total Tech Support member has made just made it easier and easier to make purchases which require delivery and installation. Our 50” Samsung was in that category. The technician that processed our order left no stone un turned. Thanks Best Buy.

First let me commend our salesgirl Kacie. She was so kind and knowledgeable and made our purchase so easy. I was so happy The Geek Squad came out the very next day after purchase to install. Ryan and his helper couldn't be any better and explained all about the features.

The Greek squad did a great job connecting to tv and phone.

This is the absolute best service! TotalTech membership has made BestBuy my go-to spot for TVs and speakers due to the installation. I have recommended this to multiple family members and friends who have also now purchased from BestBuy and enjoyed the same great service I did.

EASY TO USE AND GIVES QUALITY PICS. LOVE THE SIZE FITS WELL IN THE CABINET

Excellent TV. Geek Squad came in, hooked it up, made a few adjustments and a perfect picture instantly

Next to Apple, the Geek Squad has been the most reliable service organization I have used for years. They always get the job done. They are always honest about how to maximize the value of your existing and future purchases. They always exceed expectations. And I have used them a LOT. This last time was no different. TV delivered, installed, cleaned up, done.

Justin was my geek squad contact for a television install and as far as I am concerned, the man deserves a promotion and a hefty raise. The man was obviously knowledgeable and very patient with an un-technical old guy (me).

The agents who delivered and programmed LG 77-inch tv were very helpful in explaining the “how -to” of the set . Their professionalism Is second to none! Very friendly and cleaned up the place like nothing happened! Thank you guys!!!

This was our first experience with the Geek Squad and they couldn’t have been better. The two who came were knowledgeable, fast, courteous and helpful with our questions. Excellent job!!

Agent was friendly and efficient, well done! He installed my TV and made sure everything was signed in correctly. He took my old TV which was wonderful.

Roland from the Geek Squad completed a great installation, answered all my questions and was very professional

The agents delivered my TV in the time frame promised. They set up and instructed me me in how to use the remote to set up and get the features I wanted. They answered all of my questions and hooked up my bleu ray DVR. They were very knowledgeable and polite. I could not have asked for better service.

Purchased 85 inch tv costing over $2500. I thought an extra $200 to set up this thin tv was worth it, as it requires 2 persons to set up. Besides if GEEK Squad breaks TV its their problem.

The person that delivered the TV was very nice did a great job! He showed me everything that I needed to do with the TV also we helped me with my Netflix and prime and peacock and Disney plus. Service was great!