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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 840 Showing 16,781-16,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy gas the best service and products the rte is

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came in and set up my TV and did a great job, But never gave me any expiation how things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    East set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and easy set up on my 75" samsung tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech's went above what was expected. Very professional

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Paid Way Too Much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not unhappy with the agents who were here. However, I was very unhappy because I was billed twice for 1 visit. I paid $200.00 to set up a visit. It did not happen. It was cancelled at the last minute. I rescheduled another visit, and at the end of it a Paid another $194.00. I was supposed to hear from the Geek Squad management and never did. The squad at the store tried to help but were unable to do so. I spent over $580 total (including my Best Buy Membership) just to get my streaming service going. I will not consider using them again. If anyone would care to contact me from Geek Squad, please do so.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek square great hardware, need software manuals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy didn't know enough about the software like I wanted him to. IT was ok but I wanted to learn how to do more and i need a manual to look things up and take notes. More of a business thing that I would like best buy to provide. Being older without kids it is hard to figure things out sometimes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the geek squad clean quick efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledgeable, fast, and wore shoe covers to protect carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional group

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys showed up and worked and cleaned up before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great. Large screen I also got a great case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks very helpful and diagnosed the problems quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall mount was good for the 43” TV. Love the tilt.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed it ok but had to come back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv ok but had to turn around and come back for sound from headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a good job in connecting the tv to the other equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    crew was knowledgeable of product and service was perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    85" install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a good job of carrying the monster 85" TV up the stairs didn't hurt anything didn't break anything didn't scratch any thing, didn't hurt it. Hooked up as expected got all systems working they did their job just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Crew did an Outstanding Job. Very Clean worker.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help was very generic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did not solve problem. Told me how to solve it which didn’t help when that is the answer I get all the time when a technician doesn’t want to help by talking me through the process. I felt like he just wanted end the session and go home.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, explained how to use and set up account

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TVreview

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is sometimes not good. Picture is great The only problem is with the sound quality. Geek squad were great.

    I would recommend this to a friend