Customer Ratings & Reviews
- SKU:
- 1262778
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As always the geek squad is always amazingly professional
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Setting up a new TV is super exciting so I’m glad to hear that you had a good experience with one of our professional agents. I truly appreciate you taking the time to let us know what you most enjoyed about our service. If you have any other questions or concerns in the future, please don’t hesitate to reach out to us via phone at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Geek Squad the best..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These 2 men were the best. Answer all your questions
I would recommend this to a friendRated 4 out of 5 stars
Samsung TV is as good as cable provider allows
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frontier Communications is my cable provider and you can't really appreciate TV unless streaming
I would recommend this to a friendRated 4 out of 5 stars
Very courteous installers g
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installers were competent and pleasant. I will be happy to use them again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 3 out of 5 stars
Wall mount and set up TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy the wall mount bracket separately. The website said they would mount my TV and connect it to my home network. The mounting went ok but they could not set up my TV. They said I need FIOS to hook it into my home network. I have 4 other TVs but they still said I need FIOS to come. $170 additional for FIOS to come on top of the $199 Best Buy charged. UGH!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 5 out of 5 stars
Outstanding Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went well. No problems. Would use again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Cool person.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad person very courteous and knowledgeable.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 2 out of 5 stars
After-service protocol was very poor!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just to be sure I want to communicate that the technician, Adrian Simion, did an outstanding job at our home and nearly fixed all the issues. I voluntarily mailed a customer feedback to Adrian's supervisor Shane Katzenbach on 6/6/21. There was no Email acknowledgment, but aAfter a few days, there was a VM from Shane to call him back. When I called back, he did not show interest in what my customer experience was. He said he would call back but to this day I did not get a call. Bottom line: If yhou are not sincere and serious about customer feedback (such as my experience with Geek Squad), please do not go through the formality and waste customer's time! Needless to ad, I am very disappointed with the indifferent treatment meted out to me. Regards, Srinivasa Ratnam
I would recommend this to a friendRated 4 out of 5 stars
Great, professional, competent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly, helpful and professional. However has required a call back to fix a faulty cable. We'll see....
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv mount and the queek squad were amazing.
I would recommend this to a friendRated 5 out of 5 stars
Quality installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer did a great job - clean and quick job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.helpful with free tv .clean, on time, ............
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 3 out of 5 stars
Great when they show up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people who delivered and set up the tv on Nov 11th were excellent. But the original date for delivery and set up was Nov 5th and NO ONE SHOWED UP or called to cancel or reschedule and the window was 7:00 am to 1:00 pm. Wasted my entire day. So no stars for the 5th, 5 for the men on the 11th.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 3 out of 5 stars
geek squad helped out a little bit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the people up the tv up on my tv stand but, they did not help out with setting the soundbar to eArc
I would recommend this to a friendRated 3 out of 5 stars
Professional but expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the service, if I was only paying the original 100 bucks to get the tv installed I would be fine with that . You can find people to install your tv for 60 to 80 bucks. Them adding these extra 100 bucks for different thing was annoying. I did it anyway because my tv was brand new and I didn't want to risk it. If I move though. I will def get someone to do it for me.
No, I would not recommend this to a friendRated 5 out of 5 stars
Very thorough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helped me with set up and answered all my questions
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
geek squad are very professional.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very polite and on time. they know their job well.
I would recommend this to a friendRated 5 out of 5 stars
Everything works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squd hook me up. Thanks for stopping by..
I would recommend this to a friendRated 4 out of 5 stars
Efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have preferred the squad to have hung my tv higher but they claimed they could not due to my outlets.
I would recommend this to a friendRated 5 out of 5 stars
Wow!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super friendly and prompt. Answered every question
I would recommend this to a friend