Customer Ratings & Reviews

Confusing and so difficult to use but we are stuck with it despite the expensive costs...

There was a problem with white lines across the screen but it seems to be better now.

Did not like the position of the TV on the wall. Was told my son told it was okay there, I believe it should have been higher and equal with the wall placement, but when I called they told me that I would have to pay for another installation if I wanted it moved. Mad I was not home. I would only if a responsible adult was able to be home.

this product is great and it works well on the go.

Tech was not qualified in following Best installation procedures. Installation order clearly stated TV bigger then 56" One tech showed up and removed my 65" TV by himself and balanced it on the small edge of the box when trying to attach legs... I had a blanket set up on my table for the proper set up per Best Buy videos. I had the wires ready to plug in and all did was to he set it down on my TV stand and plug the wires in and do the TV set up with X1 box and TV set up while he chatted on the phone with his boss... He never went over anything with me... He left and when I proceeded to turn TV that night I had no sound... He never checked the set up that he did, to make sure everything was working... He was in to big a hurry to leave...

The hope was that this $150 setup would result in a fully setup remote with an education on its use. It wound up being an expensive unboxing. No explanations, no adjustments….a waste.

The Geeks were very nice, polite and seemed to know what was necessary to complete my setup. But it took 5 visits to get the system stabler and usable.

Guys did a great professional job and quickly! Have a weird sound problem

fellas were professional fellas were polite stil need some tutoring ahwell - not their job

Not used geek yet for this purchase howevrr havd used them in the past and they were good

Geek squad arrived on time. He took the time to make sure the TV was properly stable on the legs, he had attached. There was a problem with my cable box so I have to use the TV remote and then the Cable remote . He did not pair the cable remote with the new TV. Very polite and the work was done quickly.

The Geek Squad arrived as scheduled there was good communication. They did a good job.

The online description of what I purchased was inadequate. I chatted online with a service Rep and was told I paid for wall mounting. When the techs arrived I learned that I did not in fact pay for a wall mount. I had to pay an additional $99.99 to complete the installation. Read every single word before you purchase the installation services.

The TV setup was completed quickly and they were very friendly

My only criticism is that he did not set up the TV so the cord did not show. No big deal.

After purchasing my 4k tv and 4k blu ray, I was told that they thought the geek squad could connect them with my RTI remote. I received a call four days before they were to come out and was told “NO geek squad member knows how to connect them to my RTI remote but only the 650 Harmony. This is sad that a company so large does not have ONT person that cannot program the best remote out there. The RTI brand is well known and used, and has better reviews that the 650 Harmony. Many people who try the 49.99 Harmony end up getting the RTI 300.00 because it is easier to use, more reliable and made of metal not plastic. Just sad that the geek squad has not upped their skills to use other remotes other than what they sell which has bad reviews.

Geek squad tech were friendly and did a good job fishing my HDMI cable in my theater room.

Courteous. Timely notification of delivery. Pleasant.

Geek squad - reliable & dependable. On time and on target.

Even though I paid for Total Tech Support, a third party installer was sent out. Even though the two guys that were sent out were friendly and sat the three TVs up, they only had basic knowledge on how to connect the additional equipment. The sound bar works great but it was not set up properly where the cable remote will control the volume or turn the sound bar on and off. They did not run an HDMI cable from the cable boxes to the TVs. They only ran an HDMI cable from the DVD Recorders to the TVs. This setup gives me a picture that only fills 75 to 80% of the screen. One of the controllers is set up with two of the buttons set for the TV. When I hit the system button to turn everything on, the cable box turns on, the TV turns on, the TV turns off and the DVD recorder turns on. Also, my 65" TV is setting on top of a fireplace unsecured. I have had five different appointment dates for the install. The install was finally done on Nov. 2, 2018. On the evening of Nov. 13, 2018, I received a call that they had to reschedule my Nov. 15th install to Nov. 17th. When I told them that a third party had already done the installation, the agent that he would mark the record as showing that I paid a third to install the TVs and then hung up. We were in the car and I had the phone on speaker. Both my wife and granddaughter stated that he was just rude. When I purchased my 65" TV, the Geek Squad did come out and did a great job setting everything up. When I moved 6.2 miles to our new home from our apartment, a third party installer was sent out. Except for the appointment scheduler and the third party installer, I have never had any complaints about the Geek Squad and their work. Before you spend $180 for Total Tech Support, I would verify that the Geek Squad is the actual ones that will be servicing you and not some third party company.