Customer Ratings & Reviews

Too expensive a rip off. I would not recommend at all. This store has gone down.

The men that where sent out did not speak any English at all. And i do not speak Spanish at all. There was one man that had long hair and his pants kept falling off. I felt very uncomfortable with him in my home. They had trouble setting things up and had to keep calling someone else to understand what they needed to do. They were nice but very unprofessional. Please don’t send them back to me again. I wasn’t able to communicate with them and I really didn’t like the man’s pants falling down all the time.

My TV was already mounted, all I needed was it connected to the new Home speaker and programed into the controller(which also costs), This was part of a bigger install so I agreed, but I think BB needs a cheaper selection if someone has done the heavy lifting. This is no reflection of the team, Geek Squad team was great and helpful.

They took my oldTV down and put it in my master bedroom got it set up good with a few issues In routing the wires they were unable to route them and hide them had to get someone else to come out to do that

Agent was fine. My issue is the fact you change 200.00 to deliver and setup when I already pay for total tech

I do not feel you have to buy an additional membership just to get the product set up. We purchased a geek squad membership for a couple hundred dollars. I feel this should be part of best buy complimentary service when you purchase a major item.over $159.

My daughter loves her new TV. However I setup the tv.

the geek squad has the wall mounting down to a science. Quick.

The Geek Squad great job setting up my TV. Would use the squad again.

good with un boxing and plug in tv . no care how wires were put together. did not plug in the right dmi recept. to get optimum picture. could not get picture , just blamed cable co. well, after 15 min after they left i had it figured out. great picture. but since they did not sync in the three remotes im left with using 3 remotes to control my tv's functions. they arrived at least an hour late. it was fri. they did the least to get out of here. did not explain any thing.

Charged me 60 dollars to take my old TV. Not happy with that. Part to secure the connection to TV missing.

They replaced a cable with one I had, and fixed my Comcast remote to work the TV. I asked about connecting the TV to my cable and was told it would be difficult. Not sure if he meant for him or me. That is what I was paying for. I could plug it in.

Overall, techs got tv working. However, the dvd player was not connected. Had to reschedule for that.

The delivery person connected my TV to my entertainment system

Tv was set up and positioned on the television stand

The technician attempted to merry my new TV with my Frontier set-top box. After 35 minutes, gave up. I had to call Frontier to come out and attach my new TV.

The Geek Squad installed my TV and programmed the devices a message comes up that it is not connected. Sometimes it does connect and sometimes it has not. I turned it off and on and the message still shows but it does go away. They need to come back.

Connected everything in a timely manner. Also progra

Crew was nice but they did not connect speaker correctly and had to teturn

I bought a TV that I was told could double as my computer monitor. When the geek guys showed up they unboxed the tv and set it on my desk plugged it in handed me the remote and said they were done. I showed them a email from the geek that helped me buy it online that said they would get it all setup and it would do everything I wanted before they left. I spent 200 and didn't even get a kiss. After multicable calls, I got ahold of a man who after looking at my laptop and tv said we can make it work. I went and bought parts and return ed home called back and he explained how to hook up the HDMI cable to my laptop and tv. It works but i would like a refund for the geek squad which he said he would do but it has happened yet. U want to but 450 worth of Nintendo products but I am scared they will lie to me again. I wish someone would respond.