Customer Ratings & Reviews

3rd party for the Geek Squad did and excellent job

Did not get complete Set Up as stated and paid for.

Squad had to come twice . Was not prepared first time even though I had scheduled a custom install. They did finally install but during install was told they couldn’t hook up my soround. Sound . Suggest I buy a converter

The TV was set up but my devices were not set up to the TV. The tech stated that the surround sound system could not be set up because the cord that was on the surround sound could not be set up to the tv. When the left, I noticed that the cord was the cord that connected to the surround sound and not the TV. The tech never even took a close look at it and the other guy that was with him was too busy gapping on the phone with a personal call. I also felt a bit rushed and the techs were kind of short with me. Not happy at all.

No follow up, despite my calling. Set up adequate.

The agents connected everything properly and promptly

Overpriced. I was told this service was priced above normal because a second technician would have to be enlisted. Well, one technician came so what's the rationale for overcharging for this install?

They connected all devices properly in timely manner

They did a great job installing my tv and didn't take long

Good information on use of cable with TV and installation info from Geek squad

The techs were very courteous and on time. There was a problem with the order so the first tech did not have the tools needed to properly mount the TV. Needed to wait a 2nd day for the installation to be completed.

Set up of my Samsung 43" TV, that I paid 199.99 for was a big disappointment. It seemed obvious that the tech was not familiar with the TV nor the set up. He placed my TV on a shelf, paired my cable remote with the TV, and that was it! The legs under the TV were not placed properly, and the TV was crooked. Packing tape was left on all edges of the TV. No other services were performed as outlined in the BB setup services. Another appointment was scheduled. Techs came out, placed the legs properly on the TV, sat it back on the shelf, and once again, that was it! After this, I was promised a gift card for "compensation of the inconvenience". I've been waiting a month, and all I get from them is one lie after another that "the gift card was processed and mailed out". No, it wasn't. In the past years, I have found that Best Buy/Geek Squad has always maintained a reputation of great customer satisfaction. Today, incompetence and poor customer service best describes them.

It took three trips for the system to be installed. Original person did not leave personal info and set not connected to internet. Next two people helpful, but family members did most of the work.

needed fast install was on time took no time to set up explained what was what great

the tech who connected my tv was very experienced and explained everything well

Worst customer service experience in my life. Been trying to get a TV mounted on my wall since July. I have now spent nearly five hours of my life on the phone or on chat with Best Buy personnel to no satisfaction whatsoever. I’ve been promised numerous callbacks, including one I was expecting today that never happened. The installer dropped the TV in my driveway and then put it on the wall and surprise surprise it didn’t work. It was then left on my wall for over a month with no action being taken on Best Buy’s part to resolve it the matter. Nothing happens unless I call and even when I call often nothing happens at all. I have been a loyal customer since the 90s buying for both myself and my business between which I have spent tens of thousands of dollars. I will never spend another dime in your store and at the moment I am shopping for all new kitchen appliances.

He was on time and hooked up my TV , however he didn’t reconnect my old tv after moving it to the bedroom. It’s still not working.

The geek squad did it again. They connected my tv.

Initially I thought the setup of my 32” Samsung tv was perfect. However, just a couple of days after the setup I was unable to use any of my streaming stations......Amazon Prime,Hulu, and Netflix. Carl, the setup person, did have trouble with getting my WiFi to work and was on the phone with a Spectrum rep for a few minutes, the conversation was way above my technical knowledge. At the end of the day, I was told the problem (whatever it was) was resolved. Carl also insinuated that my new TV was not compatible with Spectrum. If that is true, you should certainly include that in the description of the brand/model of the television. I would have purchased a different brand!

objectively? • i made arrangements to have the installation service at my rhode island address • confirmed in person at best buy at the point of purchase that the installation was to be for a RI address. • they showed up in MA • a second time, for the same service listed here - i made arrangements to have the installation service at my rhode island address • confirmed in person at best buy and confirmed the that the installation was to be for a RI address • they just didn’t show at all after wasting two full days of waiting for a service, i called a third time • was greeted by a passive aggressive Geek Squad manager who gave me a third installation service appointment option for the last appointment of the day - for a simple television installation. I was the told, “take it or leave it,” we’ll always refund you for your purchased items. and on paper at best buy in seekonk, ma that