Customer Ratings & Reviews

They got the job done but I had to negotiate with the Geek Squad agent to get him to do what he had said earlier would be no problem (running a cable line to a new location in the house). They also did not hide the cords like they are supposed to be with the Samsung "One Connect" box. But the TV works.

They setup my tv but did not finish the rest of my devices

It took 5 visits to activate the systems. There was a complication in that the fiber cable was cut. However the first 3 techs came to say that same thing…the cable is cut; i cant fix it…None of the techs reported this to next assigned tech. The person who fixed the fiber cable did his job but could not activate the systems. The final tech ( Kevin, I believe) completed the work. He was very apologetic also.I would caution a reference

See my review at Geek Squad. The last Geeker was GREAT!

The entire process was very informative and professional

The Geek Guys are always so helpful and get the work done.

This service was great, it made getting started using my new TV very easy

product is what i expected and the geek who set it up was wonderful..

They came and handle the job...Just wish I didn't have to wait all day for them

I love hearing the chimes inficating motion outside and being able to view

Requested surround sound & stereo setup. Order written as TV setup. When tech arrived he didn’t apologize for having the request wrong but let us know that he only had an hour as he had to drive an hour to his next appointment. Not my problem as we had paid over $100 for a service

I am giving the 1 star because the TV works. But as far as customer service, this was a terrible experience. I live in NY. On June 18 I ordered a TV to be delivered to my disabled sister in MA. I paid the high fee of $149 plus tax to have it installed for her. The first delivery date they could arrange was July 1. On July first the delivery person called my sister and told her he couldn't find a place to park his van and would not be bringing in her television to her. Instead of contacting Best Buy himself about the situation he told her to call the local store to arrange another delivery. She did but of course they couldn't help her because we didn't buy the Tv directly from them. In the meantime I tried to call the customer service dept but kept getting a recording saying I was calling outside of their business hours. But didn't say what their business hours were. I tried the web site for another number or guidance on the hours and no other information was there. I tried the CHAT function on the website and also got a canned response giving me the number I had been calling already for two days. No help there. I tried my local store and they also said since I bought the TV on line I had to call this mythical customer service number. I finally had to go on line to arrange another delivery date weeks later. She got her TV on July 19, a month after it was ordered. Shabby way to treat a person that lives in a wheelchair and depends on her television for company. If you had any decency your exorbitant installation would be refunded.

they were good at there jobs. very satisfied with the work.

Wast geek squad it was a 3rd party and im not quite happy with how many holes it took to find the right spot to anchor the nails to hold my 85inch

The agents worked well together and were very helpful.

Not sure that I'm completely satisfied. My first smart TV requires more to turn on than I expected. I've talked to salespersons in store twice. First person said I should e able to simply press POWER on the remote But that doesn't work. Second person said I need to first turn on my cable box with it's remote before turning on TV POWER button. If I can turn on Netflix without turning on cable box in separate action, why do I have to do something special just to get into regular programming. I'm still mystified. This is a Sony Bravia TV. Before I can feel comfortable recommending TV installation, I would like more answers. Geek Squad always gets positive reviews from me otherwise.

The only thing I'm not happy with is the sound connection.

Set up crew from Geek Squad were professional and very helpful.

The agent mounted the TV and connected to my device, but was in a hurry to leave without training us. Attempted to text the crew for additional training without response.

Problem with wireless wi-fi hook up. Never solved. Were willing to leave all "trash" behind (box, striform, paper) but did removed them when asked. Not a "true" Geek Squad member, this was a third party installation