Customer Ratings & Reviews

Good customer service. Very professional and courteous.

I was told when I bought the TV that it would work with my 63 inch stand it did not the stand needed to be at least 74 inches. They left with the sound bar connected but the remote wouldn’t work the tv unless I stood up because the TV sat behind the sound bar. We had to raise the TV and set it on 2x4s to get the remote to work I ask and should have been told while at the store all of this but I was not. They aren’t allowed to take returns and to return or work out the problems like this of an 85 inch TV was pretty daunting

The agents mounted the TV. However, they disconnected my Bose DVR player speakers and hid the cords. They told my wife I needed an adapter. I have no idea what kind of adapter and they left no information. Now I can not watch movies.....

I am not sure the receiver was properly connected to ATT Uverse. Signal frequently drops for a half-second, but on a fairly regular basis. Would like Geek squad to check it out. I paid $250 for the installation. Tech appeared to be in a hurry.

However the remote is horrible compared to the standard ATT remote.

The agent set my TV on the TV stand and made the proper settings. He however did not remove all the plastic wrap around the tv and did not give a very good explanation of the remote and the options of the smart TV.

Only if you don't know how to hook up devices, otherwise, no need.

Nice enough young man. He called asking to come early due to a cancellation which was fine with me. He hooked up my new first ever smart TV with my cable box. I told him I have never streamed before. I thought he would go over the basics, but he was in a hurry or so it seemed. I'm supposed to get three months of free Apple+ TV, but I don't know how to access that. Should I have gotten a "promo code?" That is what Apple said. I was on the phone for 2 hours and they couldn't make it work.

The tv and sound bar are very good product. Very happy with them. The technician was very experienced and helpful. What I am NOT happy about is we believe we were double billed for the set up. The bill stated that the technician set up the tv and then set up the sound bar ( two visits). I set up the tv myself. The technician set up the sound bar and plugged it into the tv ( one visit ) and charged for two visits. Best Buy has refused to refund one of the set up visits. We will no longer do business with Best Buy. I doubt that the loss of us as loyal Best Buy customers bothers you in the least.

Delivery showed up in drivers personal vehicle. He rushed through set-up. Refused to take boxes. Being handicapped, i had to ask a neighbor to help.

This setup seemed a repeition of another product I bought

luv the pirces of best buys and the rewards of the credit card

Very Quick and professional enjoyed the experience

While the technician was great and helpful, it was clear he was over worked and couldn’t spend the appropriate time getting to my installation. I do appreciate the technician and his experience.

Our Geek, Kris, was very knowledgeable and efficient

They make you jump through hoops to get a time. Being DISABLED I needed my husband here and was told I was going to be one of the first afternoon appointments. I was DEAD LAST ( after 4:30 ) and my husband who leaves for work by 3:30 couldn't be here. The guy was very nice but I explained I really needed my husband here because there was no way I was going to remember everything. Made a 2nd appointment and again couldn't get a time to work so basically I was hung out to dry and this just proves DISABLED people don't matter. I thought 3000.00 would of gotton me something more. P.S. ,,,,,,,The times they give you are 7 am- 3pm & 12-8pm

We could not have used the tv without the "Geek" representative.

The boys that arrived did set it up correctly, but they did explain much at all the features of the T.V. so for that lack of service I feel we were give for the price we paid was no where worth the money we paid.

Unfortunately, I was in a hurry to get two TV's installed in my new house and I didn't want to wait for a Geek Squad member so I agreed to have one of their outside vendors install them. Big mistake! From the time he walked in the door he started telling me WHY he couldn't put them where I wanted, that the sound bar was too small, and that I would have to move some bedroom furniture myself. He said maybe he could make the wires fit between the studs. Bottom line: After 3+ hours, he did complete the job.

The agent mounted it and did all the connections. When he left I was not able to operate my tv. I did not know how to get to tv or streaming. I went one day without any tv. My friend came over and had to figure out how to use remote. I was so disappointed. The Geek squad came out a week and fix tv so I could use it and made sur I understood remote.