Customer Ratings & Reviews

Good work, they were very patient with this old man. It took Samsung Service to get my sound bar to work. The bass on the sound bar is too loud; I can't get it adjusted properly.

The fee for the Geek Squad seemed very high base on the time and simplicity of the installation of a new TV. Cable and various streaming capability already existed with our old TV in the same location.

My set up service was NOT done by the Geek Squad but rather an assigned 3rd party company who did a great job but nothing on how to adjust audio and visual components.

my installment service was not like it should have bend i had to help with installing the tv on the stand where i pay BestBuy to do this work for me i think i should have receive a credit for that

Such as when you have two installers which helps with accountability or when the installer/tech is experienced. I appreciate the warranty on this service which is valuable except for the inconveniences associated with needing to correct issues.

Needed help on a TV stand. They were only interest in hanging on the wall. When we realized TV would not fit they should have re wired instead they just left us "hanging"

The wireless headphones I had were not hooked up correctly and my new TV stand was damaged during the installation of my 65" Sony Bravia.

Installation was fine but team removed a vital component of old tv although I told them I was gifting it. Can’t gift it now.

Was not a complete "set up". Not everything was completely tested before they left my house. They were in and out very quickly - didn't spend any time giving me instructions on the use of the LG TV's "Magic Remote". No paper instructions to reference, either. New TV, new remote, slow learning curve - You all should know what I'm talking about... It wasn't until I began learning it myself (trial and error) that I discovered the channel listing Guide was EMPTY of channel content. I had to call LG tech support; they couldn't diagnose the problem source. Then they told me it must be with the cable TV provider (Verizon). Verizon tech ran several time-consuming tests, then ask me to pick up the remote that comes with the cable box and, VOILA! The channel lineup was there, but I still couldn't display it with the LG Magic Remote - why is that!? Then I called the Geek Squad, because I purchased a 2-yr warranty.... Sorry, they said, we won't come to your home to diagnose your cable provider's box, since that's where they thought the problem was. Hey, wait a minute... Verizon proved to me that the channel guide was there in the box, and I could display the channel guide using THEIR remote. So, why can't I use the Magic Remote to display it??? I still don't have the answer, but I'm slowly figuring out the system on my own time. It's just a major inconvenience to have to use two remotes, don't you agree? Oh, by the way, I also discovered that my Sony sound bar isn't working either, even though the set-up team hooked everything up, I neglected to ask them to ensure the new TV would actually send sound through the sound bar instead of the TV speakers. Oh well, too late. Geek Squad warranty won't touch that....

This service set up will be the reason I do not use geek squad again. Used them once be and they sent a 3rd party contactor who was very helpful. Used them a second time and the guy walked in charging more than what I had previously purchased the setup. Then proceeded to tell me he could not do what I had asked unless he charged me more. Disappointed.

Gotta say, the guys that mounted my tv did a great job except for when they connected the tv with the surround sound and other connections. Long story short, I need to use 3 separate remotes to turn on the surround sound, tv and cable box. Not good.

Set up tv, no instructions on how I should do things. Said if I had questions go onYou Tube. I am 80 years old but am very capable of some tech knowledge, but I was totally lost and still do only the basics. I had wonderful service when I bought my Sony from you.I never complain but this really upset me. The instructions are useless you have 20/20vision. Don’t know if I should return it for something less complicated. Sorry about my rant

I ended up having to have a followup visit. I finally called Rockerfish and they walked me through the process to get my 3D working. I have to run it through a 4K switch. Prior I had a 3D switch, but it wasn’t for 4K I guess.

Tv installed, not enough information from tech . The picture and sound were not in syncs . Had to return a second time to re set it. Still not right, don't know what to do.

The Geek squad people who installed my tv were wonderful. I say people because the first tv had to be replaced after 4 days with multiple problems. The second one does not have a great picture and now and then picture sort of separates and goes black then comes back. We’ve had this one for two months. Tv had a lot of wonderful reviews, I personally will not risk getting another one.

Paid $200 for Geek Squad to deliver and set up TV, and an additional $60 for them to haul away the old TV. They set up new TV, then tried to haul away our spare TV by mistake instead of the old non-working TV. They did not explain how the new TV worked, and did not set it up correctly. Had to call them to come back again for another $100. Very poor customer service. They should have set it up correctly the first time.

The tv was installed by the 3rd party. They were okay, but not great. First off coming in your own vehicle looked sketchy. The products wouldn’t even fit in their vehicle so they had to unpack them. They claimed they knew well how to install this, but there was a lot of guessing. I found out you can request the Geek Squad. I highly recommend asking for them as I would never allow the 3rd party in my home again. They did get the products up and running though.

Our purchase of a 49" 4-K, UHD TV was not the improvement we expected. We will request an on-site visit by a Geek Squad Tech. and hopefully there will be the image quality will be an improvement in viewing quality..

Geek very cordial and respectful and neat in the house. He easily positioned and set the TV. He missed taking the clear covering off the screen and frame, looked for it and couldnt find it, and his van left puddles of oil in the driveway. i didnt find the screen covering until next day and didnt see the oil puddles until the next day. i did call Geek number and was assigned a case# as the driveway will need some professional work done and was told i would be contacted within 24 hrs. we are now 8 days and still waiting contact.

Very bad in FL Kissimmee. Not coordinated and hard to reach. Horrible! Works well in NJ Bridgewater, responsive and helpful.