Customer Ratings & Reviews

The store failed to advise the Geek Squad techs that my purchases were at the store. They arrived under the belief that I had the items. Next, we reschedule and the store cancels my TV Purchase for not picking up in time. As for the actual installation of all items, the techs did a great job. The other messes overshadowed their work for my entire experience.

We sought Geek Squad help to get a new tv, a dvd player, a cable box, and a Roku all set up and working properly together for my elderly friend who was having difficulty with navigating the set up and use. The technician was there for 15 minutes, and did not give any instructions for future use, even though that was part of the request. No physical mounting was required…he just needed to make sure wires were connected correctly and help my friend understand how to use the new tv. He did ensure that set up was correct and recommend that my friend get a new remote from the cable company. That is all… for $200 and 15 minutes.

Got it fone finally. The guys were apologetic. Corporate BS was responsible for the delays. Just make all things are working properly BEFORE the leave!

First of all, I am quite positive this will not get posted. I bought a 65" Samsung QLED tv for my father in law who is in his late 70's. I live in Texas, he lives in New Hampshire. I boughtnit on line and added the delivery and setup service. The technician/delivery person did not have a Clue how to properly setup the tv with the included soundbar and I even spoke to the individual over the phone and explained what I wanted and why I purchased high grade 4k HDMI cables. And I asked him to please show my father in law how to use the remote and switch between the sound bar and the tv speakers. After i hung up with him the individual told my father in law that he didn't need the 4k HDMI cables and that it takes to long to show him how to use the remote, he told him to google it or look it up on YouTube. REALLY THIS IS WHAT I PAID EXTRA MONEY FOR. NEVER AGAIN.

If I could hit a zero I would have. Poor customer service from the start, to setting up service, to replacing TV. POOR communication at every level. I have called no less than r times to get the initial issue resolved. Next time o will purchase from Spencers.

They delivered my TV and connected it to all devices. However, I later found out my BluRay device would not work properly and had to get them out again to fix the problem.

I already had a TV I bought and paid for and took home from the York store. I had bought and paid for a TV that was too big. I was told that TV was loaded but I was too tell the delivery man too just set up the one I had and return the other one and I would get a refund. Michael said he had to drop off the one I didn't want or he wouldn't get paid and it would be picked up later and I would get a refund. I paid an additional $105 to have them haul away the one I didn't want (still in the box) and have yet to see a refund.

The installation was good - just could not accomplish with the Sony TV & connection desired with my internet - the problem could be with TV Limitations - unknown. The real complaint I have was some advice given. The Greek Squad said to use the TV for some 2 plus months before I request to have the TV color calibrated. Have done this before on another TV with excellent result. Now without any warning Best Buy does not offer this service nor can they advise as to where I could find such service.

The installer was an arrogant, sarcastic and patronizing person. at first I thought he was trying to be funny, and then realized that was not the case. He treated the helper with him as bad as he treated me, maybe worse.

Mounted poorly first visit. Hanging off my wall for days before they would fix the issue. Theiis a spot in the center of the screen put there by Greek Squad. He wiped it but didn't go away. One tech did shoy e how to use the TV. Awful service. Always late even after calling to confirm.

They were in big hurry and did not set tv up correctly, it still is not right, I am very upset at the very poor job they did and for not taking the time to do it correctly.

I had an appointment set up to have my TV installed and took off from work and no one showed up or let us know they are not coming. Bad customer service as well . The first appointment and delivery the TB had a broken screen and still waiting for Best Biy to pick up the TV and replace it. Overall a bad experience!

Technicians were able to set up TV, hook up DVD Player, VHS Player and link to Internet. But unable to connect TV to DISH Controller for Satellite TV Service. I had to call DISH and pay $50 to hook up TV to DISH satellite. Very easy connection to make. As many people have DISH very disappointing that Best Buys Geek Squad could not make a simple connection. Would never recommend Geek Squad again.

The tech who set my tv and blue ray player was very nice and helpful. There was a mix up because someone forgot to tell him it was an OLD tube type tv he was picking up. So someone else had to come get it the next day.

I bought an LG 48" tv and needed help learning the remote. For $200, I bought a service from Best Buy for them to set up the tv and show me how to use the remote. They set up the tv, but left me with a remote I didn't know how to use. Therefore, the one-star rating. About a year ago, I went to the Geek Squad for help with my computer. The woman who waited on me sat down across from me, out her chin on her hand and basically said she didn't know what was wrong; it took about 5 minutes. This is another reason for a one-star rating for the Geek Squad. Best Buy had not treated me well.

It took awhile with needing to converse with Numerous representatives but after going to The store in Middletown Ny the problem seems to be getting close to being resolved

Was nice to have the TV delivered and set up, but for the price would have been nice if they included calibration since we purchased Geek Squad protection. For the amount of $ we spent, you'd think it would be included.

I WILL NEVER BUY FROM BEST BUY AND USE GEEK SQUAD AGAIN. FOUR DIFFERENT DAYS I HAD A APPOINTMENT SET UP FOR SET UP AND DELIVERYEY. MOST OF THE DAYS IT WAS ANYTIME DURING THE DAY. I WOULD WAIT ALL DAY NO TV AND NO CALLS. I CALL THEM AROUND 4PM A NEW REASON FOR NO DELIVERY EVERYTIME. FOURTH TIME IT WAS FINALLY DELIVERED.

good job but one of the installer seemed to be in a hurry as he kept looking at his watch. Maybe I was taking too long to give him the info he wanted. Or ??

My LG C9 was not properly connected to my devices. I still cannot use my TV's remote with other devices, my receiver, blu-ray player and cable box are not working properly. I may have to call another service provider to help me out. I'm really disappointed about this; I should not have to pay to connect my devices and still need help from other professionals. My cable is on with sound coming through the speakers but tv screen has no signal, mind you the box is on. Really frustrated. I may have to call my cable company to help me for additional fee.