Customer Ratings & Reviews
- SKU:
- 1262778
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Remote, Dish Receiver wont stay on. told to contact Dish to get it fixed. Wasn't planning on doing any of the work for hook up and remote. Spent a lot of money that I was not planning on.
No, I would not recommend this to a friendRated 3 out of 5 stars
tv sound with Bose sound bar 300 only adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose sound bar sounds great when fed bluetooth music but just slightly better than tv alone when sound comes from tv programming. Probably because installer didn't use HDMI cables for connection.
No, I would not recommend this to a friendRated 3 out of 5 stars
partly ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked tv up with no problem.But it took a week to get old tv hauled away. Was to large for geek van.Pick up crew had to come get it.I told salesman the old tv was very large.I could have hooked tv up myself.
No, I would not recommend this to a friendRated 3 out of 5 stars
Friendly but follow up less then optimal when we c
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly and did all expected but when we called with a follow up problem, we didn’t get the feedback they said they would offer.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your feedback with us. It sounds like your service started out well, so it’s disheartening to hear it ended on such a sour note. If you haven’t done so yet, be sure to reach out to us by phone at (800) GEEK-SQUAD or (800) 433-5778, so we might offer any additional feedback or assistance as needed.
Rated 3 out of 5 stars
The Geek squad did not deliver the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did not deliver the TV and the people that did only did half a job programing the remote.
No, I would not recommend this to a friendRated 3 out of 5 stars
MIssing part of order undelivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."free" game contoller was not included and I was told it will not be. ??? Tv was installed properly
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
I would've been better off to try to do it myself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad tech showed up, didn't drop anything, which is good. He made no effort to check with us to see what we had, so he showed up without the proper supplies to hook everything up. He said it would take a couple of hours, which with what we had, sounded about right. He was here 4 hours, and everything not hooked up or able to be truly enjoyed.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek Squad did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the Geek Squad that installed the TV. I continued to have issues after the installation.
I would recommend this to a friendRated 2 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They made an appointment for the morning between 8-12, so I rearranged by schedule to accommodate them. At 12:30, they called to say they couldn't make it until mid afternoon. I had to cancel an important medical appointment - not happy about that. They set it up okay, but were supposed to show us how to operate it. They took about a minute and a half to do that. We've had to learn most of it by trial and error. Would not recommend.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek sqd. svc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not make a tv purchase geek squad was at my residence in fla. to work on my 65 inch sony Tv!!!!!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
What a disorganized chaotic mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a huge disorganized mess. No one is letting me know why two appointments to deliver and set up my new tv have been cancelled and we’ve been waiting since the middle of August for something we’ve paid for and they have processed our payment. What has happened to Best Buy?????
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek squad installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech installed my antenna. It only took him a few minutes. The TV loses signal periodically.
I would recommend this to a friendRated 2 out of 5 stars
Not so good !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV works, sound works, the geek squad got lost on the way to our home, just wanted to get back on schedule. left in a hurry, took boxes with the instructions. Still trying to find out how things work. Not very professional service for the money we paid .
No, I would not recommend this to a friendRated 3 out of 5 stars
TV installed by 3rd party
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not totally impressed with the 3rd party service contractor I received compared to Geek Squad service I have received before.
I would recommend this to a friendRated 1 out of 5 stars
Tv fees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged set up fees for every single piece that was delivered and even for one that wasn't delivered. I am still trying to get my bill straight and I get a different answer every time I call in.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Won’t be a next time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took over a month for delivery, installation and haul away services. My appts were cancelled and rescheduled 5-6 times. The worst customer service-I received a lot of excuses and was shuffled around from person to person. If the TV is on back order — then tell the customer instead of wasting my time waiting for a delivery. It’s unfortunate - I have been a Best Buy customer for over 40 years. I don’t think I will order from Best Buy again.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't do my homework
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV just assuming the picture would be super clear because it was a "smart" TV. Worse picture than a 1990's model. Also, paid extra to get the Geek Squad to set it up and connect to the internet. No Geek Squad. We did get a couple of sub-contractors who were very nice, but didn't add much more than I had already done before their arrival. Wasted money. Live and learn I guess. Next time, I'll ask more questions.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Lilla – I apologize that your TV Connect and Setup service didn’t live up to your expectations. We should have gone over the details of what the service included when you made the purchase. If you are also unhappy with the quality of the television, there should be a 15 day return period available under our Return & Exchange Promise. Please don’t hesitate to reach out to us at your local Best Buy or over the phone at (888) BESTBUY or (888) 237-8289 to discuss this.
Rated 3 out of 5 stars
Pretty much OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys did remove the TV but I told them repeatedly that I needed the tv in the bedroom moved to the living room...I don't think that registered...
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 3 out of 5 stars
Volume does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume does not work On certain channels it is very intermittent volume is not available during programming but becomes available during commercials
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 3 out of 5 stars
Good service, just need smarter people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily got it perfectly setup on the 3rd try. Geek squad is 4 out of 5 meaning 4 times bad setup out of 5
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friend