Customer Ratings & Reviews

The guy who delivered my TV was very nice, but I expected a LOT more for what I paid. This is a total rip off in terms of pricing. I was trying to surprise my husband with the TV for his birthday, but all this guy did was unbox it and put it on my TV Cart. No help with set up, sound, remote, anything. I could have gone and picked the TV up myself and done what he did for free. BEWARE of this service!

Complete WASTE OF YOUR MONEY. I am a disabled senior and believe that I was taken advantage of by this service. The supposed Geek Squad “A Team” showed up, unboxed the new OLED television set it on a stand & hooked up the Amazon fire stick & left. No channels, apps or Anything was setup. I was told my fairly new Poseidon D60 surround sound system wasn’t needed because the tv speakers were better. My son had to come program the television & hook up the theater system… I tried and tried to complain to a human but to no avail just keep getting voice prompts. Why did I pay so much money just to deliver??

The Geek Squad set up my TV quickly and great. Unfortunately the TV died after a month.

The technician was pleasant enough, but was unable to answer a few questions I posed. On his own, he wired the TV through the DVR, which, knowing what I know now, I would have preferred he NOT do. He tried to hook up the audio converter but failed, but he tried. I don't think that was his fault, but a converter the salesman said would work that simply did not. The tech person seemed in a hurry to leave, and left me with a raft of questions I had to figure out answers to on my own. His aid was better than nothing...but not much.

Do yourself a favor and pick up the tv and set it up yourself. They called me after the ETA to reschedule. Then I had to argue with people to get this rescheduled for the next day instead of 4 days later. Note I setup the appointment a week after the purchase.

I had to call Samsung myself while the third party delivery people were at my house for help setting up the tv. They didn’t seem like Geek Squad

Took them almost an hour to set up because they were not familiar with Cincinnatii Bell Fioptics. Works well now but I always have to do 3-4 steps to get the TV working.

Agent delivered the tv, plugged it in, didn't properly connect it to internet. plugged in the sound bar and set it up, sound bar goes on when the tv is turned on, however he placed the sound bar in wrong location. The agent didn't explain the tv to my aging parents at all , was in hurry to get to his next job... nice guy but unsatisfactory service.

Had a third party installer. Men were very nice, but I was the last delivery of the day. Both tvs are tilted up. I have tried to get in touch many times with the store but no answer. I was told to get in touch with LG but it is not the tvs but the set up. I feel they did not complete it. No one showed us how to work the tvs. I am a senior citizen and came to bestbuy for your service. You have failed. When is this going to be resolved?

TV purchased July 11, to be installed July 18, Geek Squad couldn't, rescheduled for July 30 but no one showed up 2:30-7:00 pm. No follow up on this lapse by Best Buy, I had to take the initiative, Now reschedule for aug 2.

Connect my home theater system to work with mew Roku device. Done well but dod not button up the rear panels of my console. Frown.

I’m sorry but this is first negative experience I have had with BEST BUY/GEEK SQUAD. Basically the pairing of the remote control devices did not work.

I paid $200 for nothing. I asked to have the TV set up with Geek Squad as I have Sonos equipment. They outsourced the delivery to an outside firm. One of the people did not speak English and the other did not know anything about the equipment. I went to the store to complain and the first manager promised to have Geek Squad come to my home. They did not show so I went to the store and was treated rudely and told I would not receive this service and would not get a refund. I have purchased many things from Best Buy and will never make another purchase.

They seemed to do a good job and we’re efficient, however the tv has problems with the signal to my Directv service. The tv goes black for a couple seconds every few minutes and occasionally has told me there is no HDMI 1 signal, which is the Directv hookup. When I texted one of the tech guys who came to my house about this, and how to solve this, he never responded

The tech was unable to set up the tv. He was unable to get the tv and cable in sync.

The set up and installation crew was not even the Geek Squad that I was promised. They were of little help in explaining what I needed to know. Since I had purchased a "Geek Squad" contract, a real Geek Squad person came out the next week. However, it was disappointing to find out that the TV I had purchased could not do the things I purchased it for. Also he could not correct the terrible problem with the sound and only recommended that I get a sound bar.

No problem with Chad or his co-worker who showed up today but there are systemic management problems at Santa Fe Best Buy. I was scheduled two days ago, received the time frame and the text that Jose would be at my place at 10:30. He was a no show and no call to explain. I spent hours trying to get through to Jose of Santa Fe. (What a farce, not possible.) One gets a computer. Try to text and one gets a message that the computer cannot understand my message. I finally got some lady in a Tulsa call center who claimed she left two messages for Jose, but still nothing. She would not provide a number for Jose or anyone in the Santa Fe store. She claimed she elevated my complaint and disdain to the management at Santa Fe. Still nothing. After wasting a whole day on Best Buy i was able to obtain a phone number for a supervisor. Left him a couple messages. Still nothing until a day later. So being a good customer counts for nothing in Santa Fe at Best Buy. Contemptable customer service.

Very poor service. Only one person an unqualified sub contractor to unload, move, and set up an 85 inch tv. Ridiculous. I had to demand additional help who arrived only in time to lift the unit to put it in place 45 minutes later and then leave. The installer had to spend time reading the set up instructions on his phone again and again and did not install the stand per the written instructions that he later took with him. Totally unacceptable.

I paid for the TV to be delivered when the Geek Squad came to set it up. However, the big white box delivery truck brought it and advised that they do not set it up. This happened twice. Finally, after calling the Best Buy number, I was able to set it up. Setup was ok, but he gave me very little help with explaining the on/off and navigation of the TV. He seemed to be hurried as he stated that he had one more place to go and it was 5-5:30.

showed up on time. one of the guys fell short of geek status. he did not understand simple direction.