Customer Ratings & Reviews

NO ONE has shown up to help me figure out what I need to bring the TV purchase into my house. I have had 4 or 5 appts so far and I still don't have ideas for what furniture I need to buy to have a TV set up in my family room. The last person who was supposed to be the advisor who would help me figure out what I need said he was just a delivery person, not a consultant. Then someone else was supposed to make that appt, and I waited but no one showed. What does it take to get someone to come and help me see what I need to get the new purchase of a Sony TV -- which is out of stock at warehouse now-- set up in my house? It has been nearly a month since I bought the TV. Thank you.

Way more problems than was needed. Took over 2 weeks to get the set up working correctly. Some of the reason was Comcast and some Geek Squad. All good eventually.

This was one of the worst experiences I have ever experienced. Geek Squad outsourced the job to someone else, who failed to complete the install completely leading to nothing but problems. I have telephoned Geek Squad a number of times to try and resolve the problem, to get nothing but hassles. I have to use 5 different remotes for my theater system, when we should use the one universal we purchased. My soundbar does not stay connected to the TV and we have to reconnect to the input system, and completely fails to work if the TV is paused for just a few moments. The Bluetooth to the soundbar has NEVER worked. And, here we are almost a year later and my $8000 TV does not work at all. Now Geek Squad wants to charge me to send someone out to fix the problem. Really??? Telephone support was awful. Put on hold continually. Out of being on the phone for over an hour, I probably had maybe 10 min of time actually speaking with someone, with no resolution other than to say they are happy to set up another appointment, which I will have to pay for. I declined and will find another provider to assist me. Will never use again, and would never recommend their service.

Did not have all the cords necessary to complete the job. I was suppose to order the cable cord and then try to complete the job myself,

Tv is not mounted correctly it leans to one side. afraid to move. Trying to get reinstall. on hold forever. brought new mounts

the agent connected the TV and left, did not provide any operating instructions

he couldn't have been nicer , but didn't explain anything to me about how to use the remote, etc.....i had to pay and extra $100 and do not think it was at all worth it

TV wasn't set because the owner didn't want to. He will call to reschedule the setup. It wasn't the fault of the install team.

Was not actual Geek Squad that did the set up. Wasnt sure what he was to do when he got there. Felt like he was rushing to get done and out. Asked to set Roku up and made it sound like he wasnt suppose to do that but would. Couldnt get antenna stations to work. Offered suggestions and we got it to work.

The wrong accessory package was sent with my new washer and drier. The installers had to use my old vent pipe on my new drier. Poor planning and quality control. I need the correct vent pipe to be installed I cannot get any satisfaction talking to the Geek Squad on my phone so this 83 year old invalid man has to physically go into the store during this pandemic to get proper service, not good!

I was told installers would come twice before they did. Best Buy had my money over a month before anyone showed up with my purchases. I asked installers for closed captioning on everything, but they did not provide it. Also the sound is not consistent; some ads and promos are hard to hear while programs are much louder. Tried to call to get this fixed and heard message that BB doesn't work on LG tvs. Feel very frustrated.

Delivery was delayed two days then the installer showed up but didn’t bring tv, came back next day with tv, I had to help lift it into position (paid for installation specifically to NOT have to do that due to back problems), I was very leary of comments and actions of installer, some of which were captured on my doorbell cam, and reported them to BestBuy. Love the tv but installation was disconcerting.

After confirming my delivery time the night before my scheduled delivery Best Buy canceled my delivery the morning of delivery because the TV wasn’t available. I had purchased the TV 3 weeks prior so I’m guessing I was sold a TV they didn’t have in stock. I canceled the order was refunded and purchased from another retailer. BB fulfillment process needs work.

Delivery men communicated well. However they did not stay and help me get it programmed. I didn’t know I had a fire stick TV that had to have an Amazon account. I had to get my Amazon account figure out how to hook it up to the TV and get the TV working properly. That was supposed to be part of their job but they needed to get to the next job.

I'm not sure this was worth the added premium. I was however satisfied with the work. I only wish they would have bundled and concealed all of the wiring involved.

Despite having delivered and installed to the same address with the same driveway several years ago, the delivery guys would not attempt the driveway this time. I had left very specific instructions and directions and instead of coming up and installing on the mount as planned, they handed me the 65" TV at the bottom of the driveway in a very remote location. I am a 62 year old woman who can not lift or move that TV, much less mount it alone. Fortunately a workman was there and he helped me get it into the house. If he had not been, I would have been in trouble. I had to find a third party installer, so it's up now, but very disappointing experience this time.

Geek Squad (3rd party not the real Geek squad) finally showed up and hooked up my tv

Couldn't get tv & soundbar sync together. Had a feedback problem & Geek solution was turn offf feature on tv. Ended up contacting the manufacturer & was able to get everything working properly. Our cable company didn't have high opinion of Geek Squad & no I understand why.

The agent assembled and connected my TV but within a couple of weeks it started malfunctioning and I eventually had to return it after even a factory reset couldn’t stop it from going off. So I paid all that money for nothing.

Geek squad failed to show up on two previous appointments First non show even called and left message w phone number Saw his geek squad drive by - called his number and message says phone mail not set up Service atrocious and no one to contact at Best Buy