Customer Ratings & Reviews

It took 4 visits before they could get the recorder to record Finally a supervisor came and got it working.

Things may get better. We had a scheduled delivery date that has come and gone. There is a new date scheduled now so we will see what happens then. Can't review our purchase because we don't have it yt.

Horrible. To install Apple TV box Started by tearing wires out of my receiver and making adjustments to TV settings. First claimed my receiver was bad then my TV was bad (both less than 2 yrs old). Finally after nor.al functions would not work, brought in new cable and determined my HDMI cable was incompatible (supposedly)After complaining that they may not be able to restore system,then attempted to put things back together which took over an hour of trial and error with function by function first failing due to modifications then fixed after several attempts to return to original setup. Still have speakers not operating that were perfectly fine previously. No progress but much aggravation and damage These guys were technically inept and analytical process was terrible. Seemed to have very limited training

It took forever for them to do a simple hook-up and even though I said I didn’t want a big bundle of cords visible behind my TV…guess what I got? A big bundle of visible cords behind my TV. This should have been quick and easy. It wasn’t.

I though as much as we paid for the TV, Sound Bar, and TV Stand that, they would at least set the stand up for free. NOPE! Extra $100! NOPE!!!

I felt that the set up wasn't that difficult for the price. The problem was the weight of the TV. You really can't do it by yourself.

Haven't use the device yet but it appears to be a great deal that covers other devices in the home.

After the set up I went around to the back of the tv. There was dust all over the back of it plus all the finger prints of the installers. It makes me wonder if I got a repackaged TV. How can a brand new TV in a box be covered with dust. I left a message for Best Buy to call me. Guess what no call. I am also a elite plus member. That means nothing to them once they get there money

Installation of TV was done by a third party contractor. Not Geek squad. Installer had difficulty with the existing mount and did not fully complete the work. TV is hanging but mount is not fully put together. I had to assist installer with mounting by lifting off existing TV and assist in lifting on new TV.

Did not duplicate set up I originally had. When they left, could not access cable tv. Had no clue how to reinstall my Universal Remote which Best Buy had installed originally. Very dissatisfied

Really didn't need this service from the Geek Squad, since they charge you for every little thing they do. Could have done this myself.

This was a complete mess, sorry to say. Promised delivery dates... DATES... never kept. And when the Samsung finally did deliver the order was incomplete and the set-up tech had no answers why. Had to go into the store to get this ironed out and finally delivered complete. Geek Squad still gets my vote but ...

Ours was a simple set up. So it wasn't worth the cost.

The agents mounted my TV but, told me they can only attach 2 devices.

This was some of the poorest services I have had in a long time. I received an email saying that Geek Squad would be at my home between 8am -12pm and they would call in the am for more accurate time. 12 rolled around no one showed and no phone called. I called them twice was on hold for over 30 mins. First time I spoke with them I said I have not heard from anyone, they said he would be here at 12:00pm Second time they said 12-4pm and they were annoyed, that I had called them. I asked to speak to a manager was hold for other 30 min with on responds. My question is why no one called me to tell me the hours and changed or that I'm sorry that you took off work for a schedule time? Maybe I should charge them for my time. Next time I will go to local store who cares about customer service! They have gotten too big and have no regard for their clients.

Installer wore no mask or gloves and tracked mud all over the floors. He needed assistance bringing the tv in putting it on the stand and plugging it in. He did not hook up the WiFi or pair a second dirctv remote. He did not even take the clear covering off the Samsung tv remote or do any settings including voice command. He literally did nothing but pair one directv remote. He left with the figure quality so bad I was ready to return I had to set up everything myself. I therefore feel I am due a price adjustment. He then had the nerve to leave a sheet about a survey I will receive that anything 8 or less is a failure. He doesn’t even get a 1 in my book

Agents unboxed and connected to my internet. Did a poor job of instructing me how to operate it.

Did not really offer any help for a solution. All they did was refer me to the manufacturer.

I bought an outdoor TV from Best Buy that came with a mount included. I paid $200 for them to install the TV. The service tech arrived and said the mount that came with the outdoor TV can’t be used to mount it outdoors. So, like an idiot, I bought a different mount from Best Buy. I called to reschedule the appointment 4 times. After 23 days of waiting, the day of my rescheduled install finally arrived. The tech called me the morning of to tell me that because the original order shows as “completed” in his system, he cannot do the install. I have been a Best Buy card member for 13 years. After this experience, I will never use my card again.

Paid for geek squad but did not get it. Would have to have waited two more weeks for installation. At least some of our money was refunded!