Customer Ratings & Reviews
- SKU:
- 1262778
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Setup incomplete and information for operation inc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the agents was very good and returned to complete the setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad Communication/service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible communication bought tv on 7/13/25 Install was supposed to be on 25th, they cancelled that morning and rescheduled for 8/7/25 And still waiting for someone to call me!
No, I would not recommend this to a friendRated 2 out of 5 stars
Techie good; service not so much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a mediocre job of communicating--I am not fluent in Geek. Can I call and talk to Geek Squaders until I find one I can communicate with. All 3 of the guys who were here seemed nice but were way focused on the task at hand--connection--and showed little concern for the reason for purchasing, namely operating the idiot savant smart TV.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 3 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had to have Travis the in-house consultant come and complete the setup. He explained everything and did a fantastic job
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Never again will my business use this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If there were negative scores for this review, I would give it a negative 2. I own an IT company and was not able to make to a clients home to setup their smart tv. The Geek Squad tech showed up to my clients home installed one app stayed for 15 minutes and left without even resolving the problem that they were having with setting up the tv. The tech did not even get them logged into their apps. So I ended up flying back from Florida and going to the clients house to resolve the issue. Worst SERVICE EVER! So I guess 15 minutes cost $200 for crap service. Must be nice.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 3 out of 5 stars
promises were broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent did not show up for the next two items after the initial installation.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 3 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment for setup was cancelled while I was waiting for their arrival. Not very professional. Next morning installation was done
No, I would not recommend this to a friendRated 3 out of 5 stars
set up pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has latent delays and resets every once in awhile. my controller wont go in sync.
I would recommend this to a friendRated 3 out of 5 stars
Needs to spend more time with customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should set up tv to what I would like. Sound- picture etc. not what the person setting it up wants
No, I would not recommend this to a friendRated 3 out of 5 stars
Need expert help to complete the installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to my Disk TV properly, had to have Disk Technician in to do the installation...
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Sguad never installed my new TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a joke that I am fighting with a dispute the driver with assistant brought tv in took my old tv off the stand unpacked my new tv and put it on the stand then I plugged in my HDMI from my cable box and the HDMI for my firestick and my digital wire for my receiver and that was it and since I was getting my delivery for free why would I be charged $199.99 for TV install
I would recommend this to a friendRated 1 out of 5 stars
Poor setup!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service.I had to hire another person to properly set it up.the first tv i bought sent a team and set it up great.the person i talked to this time said a team would be coming.Deliver guy came and did not fo much told me to check you tube videos.Very disapointed in best buy.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not set up by geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have liked Geeg squad to set up not a third party installer
No, I would not recommend this to a friendRated 2 out of 5 stars
REAL GEEK SQUAD ONLY PLEASE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this set up for Saturday the 6th, Did no receive a call and no-one showed up. I took off work to be home all day waiting for the installers to show up. Then Best Buy sends a third party to my home that could not hook my XBOX back up..As of right now I would not recommend GEEK SQUAD since they were not the SQUAD that showed up..
No, I would not recommend this to a friendRated 3 out of 5 stars
Very difficult to schedule the 'redo'!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was exhaustive trying to get the redo scheduled. I finally just paid for another installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
The great getaway
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to meet them downstairs with the TV to help them bring it up to the apartment. They were gone and I could not get them back. I canceled the order. I bought the TV at another store. I did not want to set it up obviously, and we’re looking for an excuse to get away.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad installed my tv to quickly no explanati
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my tv with optical cables never explain he wasn’t using the HDMI cable I purchased. Now I no why HDMI port 3 doesn’t work on tv. I’ve been trying to reach the store but know one pickups the phone. I’ve been trying for about 3 weeks now. It’s frustrating I paid to much money for that tv please have someone get in touch with me
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Love my TV but.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I paid the set up price to have my sound bar hooked up to my TV & got charged an extra SURPRISE $50.....not HAPPY!
No, I would not recommend this to a friendRated 3 out of 5 stars
TV connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The connections were ok but created a mess behind the receiver and had to tell them to clean up before they left.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for giving us your feedback about your recent TV installation. We know that it's important to get everything installed exactly how you want it, I know I would want to have all the cables organized as neatly as possible. We apologize for any inconvenience this caused and hope to have the opportunity to better assist you in the future.
Rated 2 out of 5 stars
Rude and way over-priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 guys (in 2 trucks) at delivery and install site. Delivery was supposed to be free. I paid $ 99.99 for hook-up (took them 5 minutes to plug in cable & power, turn on TV & Cable box and connect to internet). Then thet charged the homeowner almost $ 300 to wall mount the TV ! They were there about 1 hour. So totally over charged and they were not going to do anything unless customer agreed to pay. Nasty..
No, I would not recommend this to a friend