Customer Ratings & Reviews

I was scheduled for a entertainment center assembly along with setup of my new tv and existing theater system. The team that arrived assembled the cabinet. Removed all my home theater system without any respect from my equipment and piled everything up on the floor. all wires and power cords were just tangled and a total mess. When I confronted them they told me "they don't do installation" And I am a Total Tech member. They told me there was something wrong with my internet and cable because they couldn't get the tv to work. after they left I checked what they had done and it took me 20 seconds to see that they had it hooked up backward. I still don't have my home theater hooked up.

Tech assembled TV but could not connect sound bar nor make DVD player connection. He was 1 1/2 hours later than specified window. I had to complete the installation of TV and troubleshoot DVD connection and Polk Audio sound bar. Disappointing experience. Why did I pay for service I didn’t get?

No he didn't hook up CD player. But hooked up the other TV.

Arrived on time, unfortunately wasn’t able to program remotes.

I loved the quickness of the installation but the guys may have rushed to just leave. I didn't really appreciate that.

He brought the TV with him that I had purchased. Very knowledgeable in all phases of set up. Quick accurate work.

Bought Logitech Harmony remote specifically to use without needing to have direct access to the receiver. It doesn't work. And the Yamaha receiver volume control is weird. Operates in negative numbers (it does not start at -0- and go up - it starts negative and the negative numbers go DOWN). At least this is what the installers told me. I have contacted a geeksquad tech for help. Very disappointed.

The set up was adequate but what I wasn't informed of that t would be charged a additional $50.00. I tried to contact the office but I was on hold for an hour. The technician stated " customer service representatives are probably setting at the desk waiting for customers to become discouraged and hang up". I believe him?

Wow, I paid a lot of money for 2 delivery guys to plug in the TV to the outlet and a couple of others from satellite and DVD. If o knew that's all they were doing...I could be done it for free. They werent the Geek squad I thought I was paying for but they were nice, professional and took all debris.

The first geek squad person who came to look at our old tv boy spent about 5 minutes analyzing it and said it would take $200-500 to repair and we should buy a new monitor be. Didn’t say what the problem was since he couldn’t power it up.

Paid for Geek Squad, but got third party installers. They were on time and did a good setup. They had trouble setting up peripherals. Left me on my own to figure it out. Was not worth the high price. They should have been more knowledgeable with the equipment.

Had to have AT&T come in and reinstall Netflix. Some problems with vendor and he suggested we call AT&T.

Tv was not set up right first time! 2 Geek guys came and fiddled around and said it was good to go. Well wrong!!! Doing same thing telling us to finish set-up. Well mist call again to have them check it out!!! They did very well with my laptop but brand new TV is a different matter!!!! Very disappointed!!!

Such a horrible experience with geek squad to install my TV, First I asked for their services since I am an elite member with best buy (thinking it will make my life a lot easier) but I guess I was mistaken. They sent out a site survey to make sure the job can be done the way I wanted, both the geek squad agent from the survey and the agent on the phone assured me that the job will be done the exact way I wanted, after putting in the order and paying for it because it is a pre-paid service (which were more money than usual because they will need to move some wires around). the agent that showed to my house said that he can't do this service period. SO WHY DID THE SURVEY AND THE AGENT ON THE PHONE TOLD ME IT WILL BE DONE??? Then he called his supervisor and got the OK from him to do the job that was promised to me and that I paid for. I was scheduled for another re-do. And for the third time they assured me that this time they will do the work, AND FOR THE THIRD TIME THE AGENT THAT CAME TO MY HOUSE SAID HE CANT DO IT. Are you kidding me??!!!!!!!!!!!! Would never recommend Geek Squad to anyone for anything anymore

Bought a new high-dollar TV and Receiver, was told Geek Squad would do a great install. Pre-install visit failed to pick up a problem with one of existing speakers and problem with using really old URC, sop when installers showed up, they couldn't complete all the hook-ups, only the TV speakers. Left me trying to get sound going through the new receiver and juggling four remotes to manage TV, Cable box, Receiver and Blue-ray. Two calls to Geek Squad management to ask for help were never returned. Finally hired a third party to come in and sort things out. Geek Squad needs to figure out how to take responsibility of managing the field service install to completion.

kind of disappointed. our understanding was that they would load all relevant apps and that was not the case. didn't even take the plastic off the legs of the stand. never got a survey as promised to rate the service. as it was subpar i guess i'm not surprised.

The Squad did not adequately explain the functions. When I used my Blu Ray and tried to go back to live television, the television did not automatically sync up with the cable signal. They should have tested it before they left since they attached it to the television. Additionally, they failed to make sure that all speakers of the sound bar were functioning properly. I eventually figured stuff out myself.

Was very late! Wasn’t very professional along with the inability to get my sound bar set up. I had it running within 10 minutes after he left.

I'm giving this service 1 Star and I would really like a refund because Geek Squad did not deliver and install my TV. They outsourced my delivery to a 3rd party company. Now here's where things gets worse. The driver showed up to my house alone to install a 75 inch TV that needed to go up upstairs. I felt bad for the guy and this wasn't his fault. All of his co-workers had other jobs and he had to call around for help. It took almost an hour for someone to arrive. I really need to go to the store and demand a refund but honestly I just don't have energy and wanted to enjoy my labor day weekend. Also for the record the 3rd party guys where very nice and did the install but they shouldn't have been doing it in the first place as it should have been Geek Squad for a TV this large.

The 3rd party vender did not complete the set up of my new TV. He was not able to finish connection with Comcast Xfinity and left. He was not dressed as suggested and only had a mask. and no foot cover as Geek Squad personal when coming into a home. Xfinity agent was sent the next day to finish the hook-up. He was dressed properly with uniform, wearing a mask and foot cover. He was pleasant, knew what he was doing to get my new TV system up and performing as it should. I hope your 3rd party agents do not have to visit my home ever again. Now I need a Geek Squad to hook up my DVD and Receiver by WIFI to my TV that were purchased from Best Buy. I have never had a problem with any Geek Squad personal ever.