Customer Ratings & Reviews

no guidance on using tv still confused remote no numbers etc for channel changes.

I haven’t experienced any of the services provided by geek squad

Great overall.... driver kept trying push service that I didn’t really want.

I had 2 cancellations on my delivery without any reason. I kept in touch and was told they would be there but never showed. They said they showed on the second attempt but I was at home and did not receive a call. Not even a call letting me know they were on the way and no call when they arrived. When I would talk to a representative they said it shows it needs to be resheduled and no reason for why is noted. The third attempt was me taking an unpaid day off from work and when I called to check on the delivery (since no one bothered to call me through this whole ordeal) they said it needed to be rescheduled once again and there was on reason given. I talked to a few helpful people and out of nowhere I get a call from the delivery guys saying they were on the way. They did get there and their service was good and quick. I don't like your system and the fact that if anyone did call they can't leave a message. I will never use Best Buy again. I probably will never shop in a Best Buy again either. Your customer service stinks.

The set up was okay save the money do it yourself easy to mount

In and out in a hurry. Not sure if they calibrated the TV. They did explain how the remotes worked.

They were very unprofessional and did sloppy work. Would not want them back.

I had the maintenance men at my apartment home install the TV mount. I wish that I had instead purchased a console table so that the wires would be housed in that. I didn't realize that I would have several wires plus the computer modem and telephone wires as eyesores. They could all be housed in a cabinet.

The Technician was very quick and efficient in setting the TV up and hooking it up to the DVD, VCR and cable box. He even spent time showing me how to use it all. After setting it up, he cleaned up all the packing materials and just advised me to keep everything for about a month and then I could discard.

They un-boxed it and put into place which was a big help. They also removed the box after install so I didn't have to break it down. They went through the setup but it now appears I will need to do a factory reset to fix the sound delay and connection to the Sony sound bar. Not sure I would use this service again.

My problem is with the call center. The technicians that came out were great. The call center messed up the pickup of the old tv. Spent over an hour on phone trying to straighten it out. I thought they finally had it right but the night before pickup I received an email to confirm pickup but it had wrong address on it. CALL CENTER DEFINETLY NEEDS TO BE OVERHAULED

I paid $250 to have the service guys come in for 10 minutes to set up my TV, sound bar and speakers. They convinced me to use Roku instead of the LG remote. The Roku does not work well. I have had to remove apps as apparently there is not enough room.

TV has an HDM1 outlet that doesn't work. Geek squad guy said to call Best Buy and I could set up a new appointment and they would bring out a new tv. When I called, I was told I'd have to return tv myself and set up new appointment. By this time too many days had passed to return tv.

I got a technician from a partner company and not a member of the Geek Squad. A nice guy who failed to set up the universal remote with three visits.

I paid extra to have the wires run behind the wall and it was not done. Unfortunately I was injured and had to go to emergency before the job was finished. When i got home the tv was on the wall but all the wires were exposed and not properly installed. As son as I was able, I finished the job by myself.

The Fiji TV bench is very nice but is not deep enough to fit the Sony - 75" Class X950H Series TV we bought at the same time. I had a video meeting to discus a solution but it was cancelled without explanation by Best Buy. I am very unhappy and would like Best But to contact me or I will return the TV and bench.

They were in hurry to get hooked up and leave. Thought they would have took time to explain things.

The two guys who came for my second setup barely spoke English. They were communicating with each other in Spanish the entire time. They were from a third party contractor solar connect Inc which is definitely not the “geek squad” setup I paid 150.00 for. The guy then presents me a screen to sign not even telling me what I’m signing for. He had filled out all the boxes for me including arrived on time which he did not they were 40 minutes late, wore shoe covers which they did not until I game them pairs to wear. Absolutely disgusted with the entire process of purchasing from Best Buy. Would not recommend at all.

Just gave me advice on new tv. Made recommendations on tv viewing

After all the hub bub it works great does everything that I need it to do was not that hard to install