Customer Ratings & Reviews

The technician unpacked and set up the new TV, but was unable to get the Pioneer receiver that was working with the old set, working with the new set. A followup visit by a different technician was also unable to get the new TV working with the Pioneer receiver.

Haogazard set up of 65" samsung. No real hands on training. Not Geek Squad but a contracr delivery team.

TV setup was OK. Service tech was rude and not very helpful when asked a question.

We were told that we would be contacted the day before the scheduled delivery to narrow the time. When we called to ask, we were told it needed to be rescheduled. On the day before the 2d scheduled delivery we were again not contacted & when we called to ask were again told it needed to be rescheduled . Neither time were we even notified that the delivery was canceled. We lost 2 days of work & could not afford to lose a 3d so canceled & made the $1,000.00 purchase somewhere else. Inexcusable- done with Best Buy.

I paid $200 for a set up which was a waste of money and a misrepresentation of service. They did not have a cable that fitted and used a 1ft. connection that left my set box suspended in the air. They had an 8 ft. one that they wanted to charge me $80. They suggested I go buy the proper cable and hook it up myself which I did. I will never purchase from them again and when I called to complain because I had difficulty in the re-hookup I did, customer service wasn’t any better, They wouldn’t let me speak to a manager and kept disconnecting me.

I thought I was doing something wrong but they did everything I had done and same results

The TV install was fine. It was replacing an existing TV. I was charged for a new cable and to install the new cable in the wall. This ended up not being necessary and I was told I would get a credit for both. The install was 6 days ago and that hasn’t happened.

They have not finished the job. Yes, tv is working but they have to come back and install the wall mount, put the power wire in the wall, etc. They have already cancelled one return appointment.

Alot of moneywasted on sound bar bass and rear speakers to not work. Only sound comes fromTV.

geek squad is hard to get ahold of, and takes a long time to get someone to come.

Got no help in in using TV or how to register warranty

Agent tuned up my computer but did not solve my issue

This has gone horribly! Geek Squad did not do the setup. Instead contractors did 3 weeks after the initial delivery date and broke several of the cords needed to connect the TV to the cable, DVD, etc. Then we’re were told to purchase cables to replace the broken ones and MAYBE the purchased ones would be comped after everything was complete. Bottom line: I purchased a Christmas gift for my parents in November to be delivered and set up by Best Buy/Geek Squad in December. It’s now February and the job is not only incomplete, it’s actually now worse than have the original working television!

Took a long time to set it up. Contractor was not as smart as your Geek squad folks.

Did not hide wires in wall. Will have to call. Usually thorough.

Did not show up or call for 1st appt . had to reschedule for a week later. Very courteous but seemed to be in a hurry to leave . Did not complete set up . still have message that reads set up not complete when I turn on TV. Connected to WiFi but did not explain how to use it or the remote.

They sent the wrong back, installed it, and now I cannot return it for the proper one as I cannot remove TV from wrong one. I need to have someone come out and installed the proper mount, take back old one and get my credit. I am physically unable to do so.

This is the worst service that I have ever paid for. I ordered my TV on 11/25/22 and still have yet to receive it. The original delivery date they showed up 2 hours late, but I had to go back to work. So, they left but not until calling me only once. Their customer service department is also terrible and I have been told there is nothing that can be done about this. I can safely say that I will never purchase anything with BestBuy again after this. Hopefully at some point my TV arrives and I can get some type of refund. Save your money and buy your items elsewhere. It’s not worth the hassle.

No review needed. They were not the installers. What else can I say?

The individuals were nice but extremely disappointed by poor customer service prior to making the appt. My tv was not installed and tv was 2 weeks late. Very frustrated. What's the point of paying for this service if it's not fully completed?