Customer Ratings & Reviews

Geek didn't come with the right tools or knowledge or experience

Just another way for cooperate to get more money out of you.

From big screen TV and computer installations to a microwave replacement the guys @ Geek Squad put our home back in order again. A big help for those of us not doing this every day!

I bought a smart TV and they still ended up installing by the old Roku stick. Also sound system I had (Bose) was not hooked up properly. I called a friend of mine and he was able to get all the systems running properly.

Did not make a purchase. Called and made an appointment to have my TV service as part of my warranty. Did not know and was not told when I made the appointment to have my Smart TV install, and was not told this was not covered on my warranty.

My experience as a total tech member has been a disaster. I’ve had three technicians come to the house, nothing has been fixed. When I initiated the service over a month ago, they mistakenly wouldn’t show up unless I paid a service charge. I’ve called 9 times to get my refund with no luck. I would not recommend this service, it cost me more than the original fee and zero service repairs have been completed.

The connection took three tries, but now everything is great.

I haven't had time to contact Geek about the color problem.

I spoke to an Agent 8 times over a week about the order, set & also delivery. I was lied to by the first 7 agents. The worse@service” experience in my life.

I have to use 2 remotes. They told me to call the cable company to see if they can fix it. They seemed to be in a hurry..so now I have to use 2 remotes.

IT took 4 different appointments -------ALL "7:00 AM TO 1:30 PM"-----terrible scheduling program!!!!!!!!!!!!!!!!!! To put a new TV in place of another operating TV, NUTS!!!!!!!!!!!!!!!!!!!!!

I had an appointment for 7:00 am/1:00pm. 1:00 came & went.2:00pm came & went. Since your tech. didn't call me, I called you place of business. Not once, or twice, but three times & received no response. Next I tried texting your business twice. I never heard back, from this either. The next day, I waited until 2:00pm hoping by chance your business would still get in touch with me to explain what happen the day before. That didn't occur either. So at 2:30 I left home & went to your store. I got my TV & retrieved my installation money. I'm done with you as far as paying up front for something that probability won't happen.

I thought that I was getting the Geek Squad to mount my television, But they sent a THIRD party to it, VERY DISAPPOINTED, and not Happy with the work that was done.

I was told that a Geek Squad member would come hook up our new TV and sync all the devices. I was also told that they would perform "cable maintenance" meaning they would organize all the cables, wrap, label and mount them behind the media center. We were also told they would have a reasonable supply of any extra materials we might need, cables and such, they did not. During the flood my husband moved our media center only to find a wad of cables that were Not organized nor were they labeled! They had us go buy an optical cable and still could not hook up our surround sound. Overall it was a waste of time and money. I would never recommend this service to anyone else. Completely disappointed in this service and would not purchase it again.

The guys never arrived. They called saying that they were outside. We didn't heard the phone. They left a message saying that they were outside and nobody opened the door. We were inside our home but nobody rang the bell. We cancelled the installation service because the rescheduling of the appointment will take more than a week and at their own convenience, not to ours, the customers convenience. and even with this, our TV took almost three weeks to arrive...

This is crap! Best Buy did NOTHING to my TV, but charged me over $200. They came to the house, looked at the TV and said looks good, bye. What a rip off.

The agent set up the TV but the delivery truly was a disappointment they left Styrofoam all over my carpet wouldn't dispose the extremely large box would have paid but wasn't given the option. Also left fingerprints on the screen.

Third time BB Geek Squad out to figure out why my TV comes on during the night on it's own to no avail. No one seems to know what they are doing. TV was working fine before my move a month ago. BB hooked everything up, but TV comes on during the night or when I am not here. Extremely disappointed with BB Geek Squad.

Not satisfied with setup seemed to be not interested

I have previously provided a comprehensive survey response several weeks ago with respect to my experience with Best Buy, yet you keep sending me the same survey repeatedly. You should send me a $400 gift card for the headache caused by your mismanagement of my install and the annoyance of these repeated surveys.