Customer Ratings & Reviews

I bypassed earlier available appointments to schedule a morning 8am - 12 noon appointment almost a week out; then the night before my scheduled appointment, I received an email from Best Buy Geek Squad advising me they have rescheduled my appointment to the afternoon from 12 noon to 4 pm. I work aftns and will not be available then. Now, only available morning appointment is another week away. That is very poor, unprofessional service for which they charge a premium price. Then, I call the Geek Squad 1-800 number and was advised there is nothing they can do after being placed on hold for over 30 minutes. This is unacceptable to say the least!

They didn’t set this up. I picked it up, carried it into the house, and set it up myself. It didn’t take that long. I saved a lot of money.

Picture not clear or sharp. Agent ignored my comment. Said I need a new cable to the cable box and offered to sell me one for $40. Said Visa not working now and to make check out to her personally. Later found out cable cord is free from Comcast. She also said I needed to upgrade the speed. Comcast said I did not need a higher speed (I have 800 already. Not a good experience.

One Star is actually an incomplete. He left leaving components scattered around the room and although he managed to accomplish what we asked, we have not since been able to replicate the procedure. We have tried to contact him for a week with no response to email or phone calls. Hope he is not injured or sick, but we wasted $200.

Can't review as the TV was lost twice on different delivery days, and the order was can elked out of sheer frustration and purchasdd from a competitor of yours.

We had just had another TV set up in our den, so I was very disappointed in the two men who delivered this one. They basically hooked it up and did not even hook it up to our cable, but through our VCR. They were in a hurry to leave and did not adjust the picture or explain the basics. I have been trying to fix it myself, but find the whole thing very complicated and still do not have a quality picture and the sound is terrible. Very disappointed!

tv is a 5+ star. Salesman a 5star. Match pricing a 5 star. However, when I went on Thursday 8/23/2022 your sales rep. a 5 star. Why then a 1 star! Wanted another remote for my LG,none in the store or on your web site. TV is only less than two months and BEST BUY doesn’t have an extra remote available. Totally unsatisfactory !

Have needed two additional follow-on visits plus reference to Samsung support. Geek squad cannot seem to get cable box and TV to properly communicate, nor can they set up to point that I do not need to use both the cable remote AND the TV remote each time to turn on TV.

This was just getting it out of the box for a 60 yr old dude with a bad back. Felt like they could have done that since they were already out for a mounting service.

First let me say I could have done what the technician did myself. Somehow I thought they would program my 3 remotes to work off of one remote - I was informed that they did not do that - that’s the one reason I hired them. So then I had to return the universal remote and because they took longer than two weeks to come to my home - I could only get store credit not a refund. Additionally my charge was only supposed to be one hundred dollars and they charged me $150 and billed my credit card like 3 months later?? I feel totally ripped off and would NEVER use this service myself again.

This was not worth the money we gave away to BestBuy. this is a service that should have been handled by the Geek Squad at no cost.

This is not worth the money. It didn't take long and this service should be nfree after purchasing the product

The voice does not match the sound off about 1-2 sec. the Samsung soundbar rear speakers overpower the front had to unhook them. Called them back out and paid another $129 but still not right.

The agents really couldn't resolve my problems, although they were polite and realized that it was an issue my cable provider had to fix.

Messed up delivery time canceled order then said they would deliver when they were suppose to had to return to store and rebuy didn't charge right price a nightmare

Second time Geek squad has connected the tv and sound bar - 3 days later sound bar is not working. I resent having to pay for reconnecting a pricey name brand system and it still doesn’t work.

best buy was offering a special on installs with the purchase of select tvs. but it does not include the mounting so all the geek will do is literally plug your tv into the outlet and leave. it costs extra to mount it!

I canceled this service. The delay in schedule was too long for me.

Very poor. They got TV out of box put it on cabinet and left. Stickers still on TV and hand d me remote. They couldn't even speak my language. Now sitting here trying to figure out how to adjust settings. I'm mad as you know what. I definitely didn't get what I paid for. I should definitely get my money back.

The tech did a great job hooking up my tv but did not have streaming knowledge. I paid for geek squad's knowledge but did NOT receive it.