Customer Ratings & Reviews

I purchased a 65" Sony OLED TV from Best Buy to replace the 14 year old 50" Plasma set mounted above the fireplace in our living room. I knew given the size of the new TV and the fact that I am now 74 meant I would need someone do the installation for me. I purchased the Geek Squad TV Connect of 56" and larger installation service. The work that Jamison and his co-worker did in removing our old TV and installing the new one is without question "Best of Class" in my opinion. The installation was not nearly as simple as I thought it would be. After taking the old set down, it was readily apparent that my thought to just move the old wall mount from the back of the old TV and bolt it to the TV. That would have worked. But the unsightly connection of wires connecting from the ORBI Mesh network and Roku and other factors would have made it look like it was not professionally installed. They relocated the original wall mount and set up the wires so that nothing was showing. It was not an easy task. Jamison then made changes to the way I had the TV Remote set up to enhance the quality of the TV picture and the sound. Finally, they cleaned up and everything when finished.

The TV was set up as requested and the techs spent extra time showing us how to work it.

I love using the Geek Squad. They are professional, quick for set up and showing how to use.

Team was very quick and polit throughout the whole process. Ensured 85 Inch Samsung TV was properly hooked up and showed me how to operate it. Even ensured area was cleaned up prior to leaving. Excellent process by the Qeek Squad, Thank you.

The agents spent about 45 minutes explaining all the items to me and set up my comcast remote and adding in my apps....I'm over 60 - so technology is really passing me by thee days. The technicians were very friendly, helpful and made I actually now understand some new technology for a smart TV! Thanks guys!

the agent was wonderful, great setup, easy to understand.

We were extremely happy with the guy that set up our TV. He was very knowledgeable and helpful

The guys carried our big TV upstairs, connected it quickly and then gave us a tutorial on how to use the remote, etc. They helped us set up our preferences and answered all our questions. We were very impressed with their professionalism and knowledge, including the ability to to talk to us “old folk” in terms we could understand. They were great!

Our Geek Squad tech went overboard to professionally install our new t.v. And spent time making sure that we (both over 80) understood the basics on how to operate this OLED LG 55”. He was more than helpful and cleaned up after the installation.

I recommend doing getting them to do everything. Why bother wasting your time. Quick and easy...they answer all your questions and get you setup quickly.

The Geek Squad installed my TV & Home Theater System for me. I could have done this myself but I chose to have the Geek Squad do the installation. This was a great investment. I learned so much from them, especially the fine tuning to get the peak performance from the TV & optimal sound quality from the soundbar & rear speakers. GREAT INVESTMENT!

Agent mounted / installed and connected all devices and made sure all worked correctly.

They installed the TV quickly and were very knowledgeable and professional.

Technicians were on time, very knowledgeable, took plenty of time to make certain I understood the many selections that were available and how to make the appropriate selections. They cleared the debris left from the packaging and even vacuumed before they left.

The 2 agents delivered my Tv, set it up, & cleaned up after. The most important thing, however, was the attention to detail in setting up what I needed & explaining to me. They were both so nice & I felt very comfortable with them. They represent Best Buy well.

I had Mike Martens come out to set my whole new entertainment system & I can't say enough about the excellent service he provided. Spent plenty of time explaining how everything worked even though there is a learning curve to operating a new 4K system that I am still working on. I highly recommend him & please pass on my thanks to him!

The agents took the time to instruct me and answered all of my questions, like I wasn’t bothering them. And left his number if I have any questions down the road.

Geek Squad explained how to operate my TV. Geek Sqaud is effiencient, friendly and fast at installing.

The Geek Squad are fantastic. Set up TV and then explained how to work everything. I have had a Geek Squad service contract I think for about 10 years. They have been an excellent resource to help me with my digital short comings. Thanks Geek Squad.

The crew were on time and professional. They disconnected my old TV and installed the new one quickly. They explained the functions and made certain that I felt comfortable with it's operation. They were wonderful!