Customer Ratings & Reviews
- SKU:
- 1262778
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Purchase a 65" Samsung TV and a sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Best Buy Geek Squad come back out (2nd time) to pair up the TV and sound bar. Still having problems with the sound bar. I don't know why I get a double voice coming out of the TV with a slight delay between the 2 voices, This causes a hearing problem. I spent over $2000.00 for all these items and it still doesn't work properly.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to let us know about the current situation with your soundbar. In many cases, customers prefer to add some type of external sound to a television, in effort to have a better theatrical experience. Hearing an echo when trying to enjoy your programs would certainly be something you’d want to remedy. I’d suggest making the sure volume on your actual television is all the way down, that way you should only hear the sound coming from the external soundbar. If that does not do the trick, please reach out to us about having a Geek Squad Agent come back to take another look. There is a limited workmanship warranty on our services, and an Agent can help determine what can be done to get this resolved. You can reach Geek Squad at (800) 433-5778.
Rated 1 out of 5 stars
Waste of money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV connect means plugging your TV into the wall. The set-up is done by your cable company anyway. Best Buy basically turns on the TV to make sure it works and runs it through a few steps. They don't know every TV and every cable company so you're better off just calling Customer Support for your TV and getting help from your cable company. This is O.K. if you're extremely lazy or completely clueless about setting up a TV. Honestly - it really isn't that hard!
No, I would not recommend this to a friendRated 1 out of 5 stars
Messy wires are left hanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Andy set up my TV came by himself so I needed to call a neighbor to help him then he left all the wires hanging down and it looks like a sloppy mess someone needs to come back please
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad service & response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I call, I wait 15 min. and "no answer", so I hang up.
I would recommend this to a friendRated 1 out of 5 stars
Third Party Delivery Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up the TV wasn't done., didn't take my old television, didn't want to take the box the tv came in, cause they said I may have issues with the TV and would need it to take it back, told me I would need to hold on for it for a year. I'm wondering why I even purchased this TV and protection plan
No, I would not recommend this to a friendRated 2 out of 5 stars
Delayed Geek Squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firm appointment was changed online while no reason was given and option was another 2 weeks waiting for service.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time and sharing this with us. We're sorry to hear about the schedule changes that weren't ran past you. That's definitely not how we want to handle your appointment. If you have any further questions or concerns, please feel free to reach out.
Rated 1 out of 5 stars
Charged for this service which was not provided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new universal remote from Best Buy by phone. In addition to the remote and programing the remote, I was charged for setting up a 51" TV. I already had the TV which I purchased from Best Buy 5 years ago and paid for it to be set up at that time. I have tried in vain to protest this charge. The Geek Squad technician did a great job of programing my new remote but I should not have been charged for a TV set up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to write in about your experience. I’m glad to hear that the agent who programed your universal remote did a great job with that service. What you describe in being charged for a service that didn’t happen, though, sounds quite strange. I would advise contacting Geek Squad at (800) GEEKSQUAD or (800) 433-5778 for further assistance to look into the situation.
Rated 2 out of 5 stars
50 inch tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hung crooked and wires were very obvious when you looked at it
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Undependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Undependable !'!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnnnmnnnnnmnm
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy does not equal best service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully, their 3rd trip out to our house will be the charm. seriously. It amazes me this is a reality. this is after being told they would be here one day, only to find out they would be here 3 days later. wow. not counting that matter, still waiting on actual trip number 3 to see if that will fix us up. they have been here 2 times already. but unless you want to do it yourself, what other options are there?
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Chad! We can imagine having to make 3 different appointments is not an ideal experience. We expect our installations and setups to be completed in a timely manner. If you are not satisfied with the experience from our agents, please contact us by calling (800) Geek Squad or at (800) 433-5778.
Rated 1 out of 5 stars
Electrical damage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad put hole in wall and caused electrical damage and now I am trying to find emergency electrician. Safety hazard and very unhelpful assistance with damage repair.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the $100 cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All they did was took the TV out the box and plugged it in the wall to ensure it was opporable! Really Geek Squad??? Definitely not worth the cost!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy with the way we where treated.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad had Adam to 7pm window cancelled work . At 3pm my wife check the tracking and found out they where not coming ( no call nothing ) they made another appointment two days later. We and got the new tv enstalled it . I couldn’t take another day off.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Stated services not provided-connected tv and ran!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought install service for retired dad, but First geek squad rep simply connected tv and literally ran off- did not provide set up any other stated services or walk thrus that were part of price at all! Had to call for second rep, who did more but still did not walk thru internet capabilities, stating those “weren’t worth it”. huh? Job is to walk thru! Very disappointing, poor overall experience!!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. Helping your father out is an extremely nice thing to do, and it sounds like part of the reason you had purchased this service was for the educational demonstration to ensure he was comfortable using the device. We'd also want him to take advantage of all the benefits his television has to offer, including any networking capabilities it may have. Please connect with Geek Squad at (800) GEEKSQUAD or (800) 433-5778, and an Agent would be glad to work with you on this concern.
Rated 2 out of 5 stars
Despair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have tried our best to enjoy the TV but r having little success. Would someone call?
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Slow and can't install things right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They take to long to come out to do set ups and when they did scratched my brand new entertainment center. Plus couldn't run cords long enough from equipment through entertainment center. We did ourself after they left. Won't take out another year of service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Runaround, Chaos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete train wreck, Contacting corporate and BBB!
This review is from TV Setup, 91" or Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
DID NOT KNOW WHAT HE WAS DOING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1ST TECH THEY SENT OUT DID NOT HAVE A CLUE WHAT HE WAS DOING & AFTER HE CONNECTED UP THE CABLE TV HE THEN DISCONNECTED THE CABLE TV SO WE HAD NO RECEPTION HE ALSO DID NOT OBSERVE ANY COVID-19 SAFETY GUIDELINES EVEN WEARING HIS MASK BELOW HIS NOSE LET ALONE ANY OF THE OTHER RULES WE HAD TO HAVE A 2ND TECH OUT A WEEK LATER TO DO THE SAME WORK THIS TECH WAS SUPPOSED TO DO
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
no experts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 guys basically plugged it in and left. they had no idea about how to get the TV connected to my dish network. they left without resolving any issues and they left behind a very large box of trash in my dining room. worst service ever. these guys were no geeks.
No, I would not recommend this to a friendRated 2 out of 5 stars
Do It Yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a poor job of setting up my Amazon Fire TV. $149.00 DOWN THE DRAIN. I ENDED UP SETTING IT UP CORRECTLY MYSELF.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I'm happy to hear you were able to get your Amazon Fire TV set up, the experience you described is far from the one we intended to provide. Having a Geek Squad Agent come out to your home to set up everything you need is meant to be stress-free but it doesn't sound like that was the case with your recent appointment. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.