Customer Ratings & Reviews

Did not complete set-up. I am getting messages from TV to complete set-up. When turn on TV asks for account. Have to press TV button start picture. What account? Voice repeats what the volume is set at. Very annoying. I want someone to complete set-up and advise me on how to use remote control. Ron

He did. It help with displace nor even show me the remote he just left everything on the table once it was hooked up and walked out..... I was so confused.. I had to pay someone else in my building to help me with it. What a joke..

The Geek Squad tried to fix what the Third Party Delivery/Installers Broke! They couldnt

Can I leave less than 1 star review. The guy set it up at my moms like I asked but didn’t connect her dvd or Apple TV or Roku or vcr. Paid extra for this, the had to drive down and back 6 hours to correct the install myself. Save your time and money these guys have no idea what they are doing.

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My unit appointment was canceled without my knowledge. I Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.

The installers never showed up. Just assume that the only way they’d install anything is if it is the time that is literally the least convenient for the customer. Install on a weekend, naw… let’s have you reschedule for literally any of the 12 hours of the next Monday.

The guys that set the tv up were not geek squad. A couple of guys that were farmed out to geeks work. Tv is still not set up right.

Delivering a new TV should include setting it up, and making it get connected?...

Set up was horrible! Greek squad came out 3 times and in the end need to pay Xfinity to do it even though I paid $190 for set up! Called the store and was told there was nothing they could do.

yes they connected all the wire but did not put in place all the part that hide the wire in place

Job was never completed and didn’t return went they said they would. Therefore after a week and a half we canceled the service

I paid Geek Squad to hook up the TV and sound bar. The tv shuts off on it’s own and Alexa doesn’t work on the sound bar.

Never showed up, installation was scheduled for 1/29. Delivered but insrallers never showed.

Connection not complete DVD video not complete I ordered another adapter—doesn’t work

The install was purchased on line which did not go well. The local geek squad fixed the problem with a follow up visit.

Installers were in a BIG hurray. Set up the TV successfully but did not help us set up the DVD player or anything else we had connected to the previous TV.

They never set it up due to drilling in my stone fireplace. Didn't help me with a refund. Called and stayed online with 2 different people, no results. Did an online chat with no results. very poor service. have asked to be called, no results

They did a fair job, nothing to Bragg about. They seem very impatient.

did not accomplish what we wanted --unfortuatnely we did not realize until after he had left

I’m disgusted that the 65” tv that I purchased is covering my entire dresser because it isn’t mounted!! I will make a formal complaint at some point. For now, I’m just disappointed.