Customer Ratings & Reviews
- SKU:
- 1262778
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Better train your people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disaster. The TV could not be connected to other input devices as the salesman claimed. The cable to connect the other devices didn’t work. Had to go back to the store and talk to a different person who then sold us a converter to convert analog to digital.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left without checking all components and several did not work. Had to spend 4-6 hrs. fixing their mistakes!
No, I would not recommend this to a friendRated 1 out of 5 stars
Choke on my $200.00
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever. Installed TV at Mother's house on wrong wall. Made her move furniture. Then told me It was too bad, but i could pay another 200 and they would fix it, when I complained.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi DMag – We definitely should have installed the television on the requested wall. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further and see if we may be able to get this fixed for you and your mother.
Rated 1 out of 5 stars
The worst experience ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Irresponsible organization, they scheduled the installation for 3rd times in one month!! They don’t give a correct information different representative have different answers we are very disappointed by BB they sound nice till they get your money no more to BB!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
They tried…..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a terrible job, the tv was completely sideways, he blamed it on the wall mount. My dad came over and he literally fixed it in 10 minutes.
No, I would not recommend this to a friendRated 1 out of 5 stars
What a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing new tv , sound bar and installation appointment, later find out the installation is actually an 8 hour window. Cancelled after trying to reschedule appointment which was weeksxaway....returned everything
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Employees who set it up did not set it up. They didn’t know what they were doing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Would never hire again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ZERO Stars!!! They came to my house and could not set up my 85in TV, They said we will have someone else come who can fix it. Then they closed my ticket for service and no one has gotten back to me and I call and I'm put on hold for hours and never gets resolved. Im on hold as I write the review!!
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD IS A RIP-0FF
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was overcharged for this service. The installer came in and I was charged 200% more than what I expected. The charge came because they had to lift the TV above my fireplace. The mount was already there from my last TV. I will NEVER USE THE GEEK SQUAD or recommend them. They are a RIP-OFF!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
TV and sound system installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not your Geek Squad person’s fault as we were having a wifi problem but we paid for a service we did not receive.
I would recommend this to a friendRated 1 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad provided a TV Connect exactly as I requested. Very professional.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad a gross embarrassment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I have had in years. Two guys that couldn’t get out of my house fast enough. They should have paid me rather than me paying for this horrible service.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Service is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8-1 appointment time. I live in BFE, he seriously drove to my house, backed up and left because the gate was closed. I was in the driveway washing my car and saw him! No honking no nothing. After waiting two weeks and took the day off work. He just drove off. Then I wait for hours to get a human on the phone
No, I would not recommend this to a friendRated 1 out of 5 stars
The gentleman did a fine job installing our TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman seemed very unfamiliar with this TV. We paid for the service because we were under the impression that he would explain things fully. He could not answer the questions we had about how to do different things. He didn't explain the remote or streaming abilities. We were very disappointed.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
notsogood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the first time they went out they brought the wrong antenna that I purchased. (The 60 miles radius) This was for my 70+ old mother The second time the guy hooked up the antenna but left so much extra cable and did not adjust the antenna to get the best picture or channels.He also broke my mother's crystal bird. Not a good experience not worth 1 star.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your TV Connect and Setup experience. I apologize for what clearly sounds like a frustrating experience. It's important to us that your service is completed to your satisfaction, and any accidental damage during our visit address. For help with this, please contact our team at 1-800 GEEKSQUAD (800-433-5778).
Rated 1 out of 5 stars
Installation gone wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Took two teams to make things right then ended up fixing last issue on my own after scheduling a third team and thus cancelling after self fix.
This review is from Add-On TV Setup, 56" to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad News
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this service in good faith and then cancelled it yet I’m billed for it anyway. Beware! Do not even consider Geek Squad. Perhaps Senior Services and the county’s Department on Aging should be helpful. No one connected anything at my house. Bad news Bestbuy.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad was promt and on time. very professiona
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV and sound bar toget, so I don't know which is the problem. Keeps switching from internal speakers to external speakers, if I pause it after a minute it switches to the last app i was watching.
I would recommend this to a friendRated 1 out of 5 stars
Bad job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the TV. Geek squad could not complete TV operations. I needed to get app for spectrum . I have a Sony TV and spectrum is not available. I explained this to your dispatcher when I made my appointment. I feel I deserve a refund
No, I would not recommend this to a friendRated 2 out of 5 stars
Tech had difficulty with setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech had difficulty setting up TV in conjunction with other smart devices
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. If you still need help connecting your smart devices to your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.