Customer Ratings & Reviews
- SKU:
- 1262778
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
installation didnt happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they didnt give me a shorter window for waiting. 1:00-8:00pm and deliver at 8:20pm. i misunderstood the installation i thought they will install and put the wirings and not mount it to the wall. so i want a refund for the installation as basically its just delivery.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad failed every task & made things worse!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one was able to fix anything. Looking back on my experience with Geek Squad I realize the technicians made things worse. I finally found a company that was competent enough to fix what needed fixing and corrected the damage done by Geek Squad,
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not finish settings that were needed to use TV safely.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi RetiredLady –
Thank you for taking the time to write and bring this to our attention. It’s concerning to hear your TV setup wasn’t completed. If you haven’t already, please call us at 1-800-433-5778 so we may be of further assistance.
Rated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Geek deliver and set up my TV and they did a great job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your Geek Squad TV Connect and Setup service. I'm happy to hear you were satisfied with your service. Should you have any remaining questions, please give us a call at 1-800 GEEKSQUAD (800-433-5778).
Rated 1 out of 5 stars
Very poor Geek service and communication.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost a month of repeated calls and long waits to no avail, we finally got our new TV hooked up—by Spectrum. The Geek Squad and our Totaltech membership certainly bombed on this! At other times the Geek Squad has been very helpful.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 2 out of 5 stars
TV set up for elderly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could have connected dvd said it wouldn’t fit. It did.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Mimi – I’m sorry you had a bad experience with your recent television setup. If you have any specific questions or concerns, I encourage you to give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Geek squad blew it..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad guy used a totally ridiculous excuse for not doing his job and is not welcome back to fail on more services. I installed and set the TV up myself rather than put up with more lazy excuses.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
I want my money back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never returned to hook up my TV and teach me how to use it. They set the TV on the floor because the stand wasn’t here and hooked my cable box to it, which I could’ve done. I really don’t think I should have to pay the $149.99 since they haven’t back to do the setting up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Results were nothing was changed,,, no new hookup!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents made a attempt to convert my TV from Direct TV to Exfinity. We not able to make that change nor were they able to connect the TV to the Exfinity internet modem. "B" for effort and "F" for results. May not be interested in maintaining my technical support with this kind of results....
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not standard Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation was sub contracted. Not the standard Geek Squard service. Did not even have utility knfe to open the box or a screwdriver. I ended up doing the set up myself. Greatly disappointed
I would recommend this to a friendRated 1 out of 5 stars
Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible overall experience. It took three appointments to get the job done. At the end, after the stand was connected to the TV, I finished all the other connections myself. Wasted the money for the service.
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they brought the wrong sound bar and the tv quit after 2 days...the worst part was NOT BEING ABLE TO SPEAK TO ANYONE IN THE STORE...I CALLED SEVERAL TIMES AND HAD TO WAIT 77 MINUTES, 64 MINUTES AND 97 MINUTES ON 3 CALLS. I am done with best buy...their name is an oxymoron.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These technicians never showed up because there was no TV for them to install. The TV would not be ready until the ninth and I have canceled that order and appointment. They should not be charging Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inept and Incompetent. The worst service I have received over the course of this move. Arrogant, ignorant installers who are totally unconcerned with what the customer wants. I must now engage another firm to FIX to screw-ups that these guys perpetrated. Totally disappointed, irritated and annoyed. I will NEVER set foot in a Best Buy ever again.
No, I would not recommend this to a friendRated 1 out of 5 stars
a no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up to install the tv and sound bar, had to reschedule again after waiting all day and having to cancel my plans. Don't know why they didn't even call to let me know a time or why they had to cancel
I would recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 149$ for someone to help me install smart tv apps and get comfortable with the tv (already installed) and to install an antenna. The guys who came out didn’t know how to do what I wanted. They were just tv installers. Completely wasted my time and money.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Darcy – I apologize that your recent service wasn’t quite what you expected, and that there were misaligned expectations around what the service covered. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 and we’ll see if we have a service that better fits what you need done so that you can get your television up and running.
Rated 1 out of 5 stars
Not very well informed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a third-party that came out to hook up Alexa to our TV after opening the box for the TV the instructions say the TV is not compatible with Alexa and certain models are the third-party did his best but lack of good information from the geek squad makes me question do they even know their product
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It’s always frustrating when tech doesn’t work the way we expect it to. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
T.V. Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied . Did not connect my internet.Was told they could not connect my wi-fi with the password I was using, thought they would at least connect my hard wire internet cable. i used the password they said would not work. was told to contact Comcast for a new password. passwords are secret. very unsocial, in a hurry.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad messed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad who did installation discarded paid for old tv on neighbors lawn
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed Geek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never showed up or called ! This was a real disappointment we had mad arrangements to have it delivered and hung . It was delivered and that was it . We had to unpack it and hang it . Major Disappointment!
No, I would not recommend this to a friend