Customer Ratings & Reviews

There was no technician to set up the TV just 2 inexperienced delivery people. We ended up setting everything up ourselves and with great difficulty arranged for Geek Squad to come and check remote checkup.

They unboxed the TV, like they were in a hurry, placed TV up on entertainment center, powered it on and then left me to connect everything else

Doing not properly sync remotes Could not change channel for I week Till they reschedule I week later!!! No exceptions and damaged existing Tv And the Best Buy ins . Co has not been able To decide on claim after 3 weeks ?????

I had a time window for the installation and it was not met. I had guests coming to my house and did not want installers there with my company. No offer was made such as a discount. If Best Buy can’t keep an appointment they need to make other arrangements

Went through a lot of trouble to make sure that we only had to take one full day off to have tv and computer done only to have the computer guy not show up. He didn't even answer his phone even when we contacted the supervisor in San Antonio. No excuse for lousy service.

the 3rd party vendor did only the bare bones i was told by the best buy national call center they would do every thing i listed to her they came in set it up an left leaving me to figure out everything else i listed to her that i wanted done

This service was not provided to me . It was promised that this service is complimentary but because of technical issue in best buy system when agent attempted to process exchange she has no record of this on file in best buy records.

Showed up at 6:40PM. Waited all day. Said they needed a piece of equipment and would be back for sure the next day. They never showed up. Called and was told they would be at my house in 2 hrs. Never Did show. Went to store on Monday morning , furious. Spent my whole weekend waiting.

There was a huge misunderstanding between my husband and the sales clerk. We did not get what we thought we were paying for. The service we wanted had been discontinues a few years ago.

did not connect my sound bar and my blu-ray player correctly, nor set up the tv remote control correctly to operate the cable box and my blu-ray player. The Guy is not friendly at all, also they should at least send 2 person to set up the tv.

Remote barely works. Worked on twice but still doesn't work. Installer was nice .

NA Still problems with remote—contacted Geek Squad—no help

Absolutely a horrible experience, I was charged twice for the install and the installer was a contractor that didn’t come until the next day.

PUT TV ON BACK PORCH AND CLARITY WAS NOT GOOD DURING DAYTIME. RETURNED TV TO BEST BUY,

it took four visits for the Geek Squad to get everything working properly.

The Lead Contractor installer did not install 5 Black Panels to the back of the tv. Ended up doing the work myself which took an hour during my working from home workday. Also did not even show me how to get the best picture settings with tv. They were not from Geek Squad.

This order was not serviced , and the person who arrived categorically mentioned that he was not planned for this. And then they send some other squad 3 weeks later ... but by then it was already tooo late. They were not supposed to charge us. Please refund .

The staff assured me that my tv will be mounted above d fire place and the wires hidden before I paid for the geek service. Came home to find tv mounted above fireplace but with wires all over d place and d in wall equipment on the floor. I have two little babies in the house and thank goodness nothing scary happened

They set it up but only took it so far. Cound not use cable tv . Had to have cable text to come out to finsh the job. Coast us $60.00 and it was done in 10mins. Dave

Horrible. Waited from 12-8 p.m.. No show, no call and a next appointment almost 2 weeks to wait. Still no email showing a refund of my cancellation of the service. VERY BAD SERVICE=IN FACT ZERO SERVICE>