Customer Ratings & Reviews

Team was knowledgeable and professional l. Did the install fast yet safely and hooked everything up.

We were extremely pleased with tech expert, Chris (South Portland, Maine), who has helped us immensely in the past after a stressful move. He is smart, courteous, polite, positive, sociable and kind. He has expert knowledge so we are delighted to have him return to our home every time we need help.

Very knowledgeable and did a great job setting up my new TV and Printer

Nick, who was our Geek Squad installer, was excellent. He took time to answer all of our questions. He was very efficient and he left his work area spotless.

The installers did a great job! They were very polite and informative while installing my TV and hooking up my existing surround system. He made sure I understood all the operating procedures for a new tv and answered all my questions as well as gave my some great advice on upgrading my old receiver to improve dolby atmos.

The best reason to purchase a TV from Best Buy was it is setup by their team. They we’re on time, courteous, spent as much time as necessary to make sure you were comfortable with your TV’s operation, cleaned up the trash and took it with them

Mike and his co-worker (I wish I remembered his name too) were great! They set up everything meticulously, went through all the settings and how everything works with me, and cleaned up and took away all the packing materials. My Standard Poodles loved them too! They even took an old subwoofer for me to recycle. Thank you guys! If I could give you a 10, I would!

They set up the TV. Explained everything to us. Answered all our questions…and we had a lot of them. They were very knowledgeable, patient, courteous and neat. Could not have asked for better service. It is very good to know that if we have a problem, they will be here to take care of it.

My Geek Squad Gal was awesome! Arrived in the delivery window with prior courtesy call. The set was smooth and she helped get me into the 2020's as this smart tv thing takes a little learning curve. She set up my Roku and added the few apps I have to start. She really made a great impression and represented Best Buy well.

I purchased a 75" tv, & had Best Buy install it because I didn't think I could maneuver it up a flight of stairs& around a sharp corner. I had to laugh when I saw those 2 guys carry it up & install it with ease. Also, they explained the workings of it to me.

Installation services were excellent. The technician was knowledgeable, made sure everything worked ok. He put all plastic, styrofoam and cardboard back in the tv box telling us to keep it for 15 days in case tv had a problem and would need to be returned. I appreciated this info as I was ready to toss the box, etc right away.

We received excellent installation by John and Dustin. They were professional, helpful, and very communicative. They answered all our questions and anticipated ones we didn’t think to ask. Very friendly and knowledgeable.

The people from the Geek Squad called and said when they would be at our home with the TV and they were there right on the minute. They unboxed the TV, put the stand on, picked up all the boxing material and put it in their vehicle. They connected all the wires, explained the remote control features. The Geek squad were very friendly, and professional and knew what they were doing.

The service tech's were very professional and could not have been more helpful.

Two guys came to set the TV up and get it unpacked/connected and working. This is the first time we've had anyone set up our TV. Would recommend these guys as they represented themselves extremely well, they have done these setups before, they answered questions and demonstrated what they were doing. They were careful and cleaned up as they went.

Douglas was the best! His knowledge of how to set the tv up was amazing! He did more than was expected. I would like for Best Buy to know they truly have an asset in Douglas. Before he left he made sure we were completely satisfied with the installation. You don't often see this type of service today.

I thought that i could handle getting a couple of friends and setting this up by myself. Im so glad i didnt. The steup was done quickly and the signs of experience were obvious.

We have had them out on several occasions and have been well satisfied with Anthony and Randal. They are very knowledgeable and helpful in every way. They go the extra mile to help with the understanding of new technology . They are on time polite, neat in appearance and installation of product.

Jeff, the technician, quickly unboxed, and installed the TV and connected it to all my devices. And, he programmed the TV remote to my Cable remote. He, also, showed how to use the features of the Smart TV.

The agent installed, connected, and informed me on all operational procedures