Customer Ratings & Reviews

The Squad hooked up my TV to all my devices, they made sure I understood what they did so I could replicate it, or change the setup. They tested and verified that everything worked as it should and patiently answered my questions. They cleaned up everything before leaving - very satisfied with the service.

The agent installed, connected, and informed me on all operational procedures

I had Geek Squad deliver and install my new LG TV and I'm glad that I did. The Geek Squad technician, Ken, assembled the stand, placed the TV where I wanted it to be, and connected the TV to other video components. Ken also showed me the TV's various features and patiently answered any questions that I had. I'm completely satisfied with the services provided by Geek Squad.

This is the best picture on any of my TV’s. The colors are vibrant and picture is incredibly clear. I have 3 Samsung TV’ and this is at the top for best pucture

Picture is perfect and it feels like I'm in the room with the people on the TV. Color is perfect, everything looks so real. The sound is incredible. Frankly if you have been watching an old TV and then switch to the newest technology, don't be surprised at how shocked you will be at how different everyone looks and how you will now be part of the experience you are watching. You deserve a new TV.

Brandon was extremely professional. He made sure that my husband and I were knowledgeable about our new LG TV. He connected all my apps and was extremely patient with both of us. Hope all of your techs are this knowledgeable and kind.

Great pic and good sound. Controls are easy too!!

The guys were very profession and installed TV quickly

Geek Squad is always professional, knowledgeable and friendly. Great job done!

Geek Squad arrived on time and expertly hooked up my new tv, explaining to me what and how it was being done. Very knowledgeable and competent in all respects.

Geek Squad delivered and set up a 65” TV quickly and courteously. They even requested that we uncrate our dogs and took the time to play with our fur babies for a bit. (Most people are scared of our bigger dog, so he loved the attention!) They gave us a specific time block, arrived on time, and communicated along the way. Definitely worth the cost.

The geek squad you sent to my home were wonderful! They showed up and set up the tv in a short time. I liked that they were Father and Son. Also they love dogs, which made me happy I didn’t have to put my Lab outside. Thank you for a Wonderful job!

The Home Theater Geek Squad agents installed our new 65” Samsung TV. They also explained the possible need for a sound bar. They hooked up the sound bar to demonstrate the more sound quality. I bought a Sony Sound Bar from your agents to complete my new TV viewing.

The Geeks came in like a commando squad, one securing the item to be installed, while the other kept a lookout for outlets, cable connections, open USB ports, and any other items that might aid/impede the installation... They held a brief confab: The words "A-7 Scenario; implement Alpha 4 protocols" were muttered, and a nod from Geek II as they began the job... A blur of wires, as they connected my old electronics to the new, and a quick system confirmation... Geek Leader: "Here's your remote; fire it up", I tentatively pushed the button, and gasped as the new gear flashed into life... "Your briefing, Sir"... Geek Leader quickly ran down the functions, and trouble-shooting directions, should there be any problems... There weren't... They were too skilled, too precise for anything like "errors" to creep into their minds... A few seconds later, they had taken the old gear into custody, and were walking it back to their van... Just like that... They were gone... Another successful mission...

My Appreciation ~ My installing agent brought my tv stand into my living room from my garage and set my tv up for me. I'm disabled and was unable to move the tv stand by myself. This was a great help to me. He also got everything plugged in and set up and made sure I was happy with how everything looked. He did tell me that I need a soundbar, which was a bit disappointing to me that no one had mentioned that when I was talking to store reps before my online purchase. I am on an extremely limited budget and was not anticipating having to make the additional purchase. My Disappointment ~ I was disappointed that it took 2 weeks after my purchase for me to receive and be able to use my new tv. The shipping company never received my tv so the delivery had to be rescheduled, then it took additional time to get the installation scheduled. On the originally scheduled delivery day, I was called and told that there would be a 24-hour delay because of vehicle issues on the delivery. Okay, no problem. I rescheduled the delivery for the next day. However, on the rescheduled delivery day, no one showed up and no one called. This resulted in my having to call and reschedule the delivery (again) and the installation. No reason was ever given to me for the failure of the rescheduled delivery.

The technician who delivered and set up our new TV was excellent. Not only professional and friendly but made sure we understood how to access options on the set. We were extremely happy and grateful for the time spent with us so we could understand the operations as we are senior citizens. Very happy overall!

The team that setup the TV always let me know when they would arrive. They took out the old TV and put up the new one and get it all set and explained all the things they changed and setup up for me.

Excellent support provided with install to include taking away old TVs. The technician orientation was helpful and even set up the standard apps and taught me how to add more apps. I fully understood how to best use my new smart tv fully. Did a nice job keeping things clean and placed exactly I place of old tv.

The Squad assigned to me called the day before to set up installation time and get pre installation needs addressed before coming out. My 2nd call was to let me know they were on the way and was actually before time. Upon arrival they removed my old 60in and installed the new. Watching them set up the new set and make remotes compatible assured me I made the right decision to have the Geek Squad set this up. Very professional agents were worth every penny.

The agents installed the HDMI cable to our satisfaction. They were great troubleshooters, and included extra effort to solve our problems. They were also very courteous and professional. We were very satisfied.