Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 930 Showing 18,581-18,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great experience!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and thorough. Also, they were very knowledgeable. Happy to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALLATION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an outstanding job. They were very professional, curteous and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciate Girolamo's work and character.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girolamo (spelling?) was excellent Tech. Very knowledgable, professional, patient and friendly. Cabinet and TV - start to finish - great work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv to big for stand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They saved me from returning second 70 inch tv They had pedestal stand on truck . The tv was too wide. It cost $168.00 was worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squard did setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the 65"TV great. All the additional componets are working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great. Very professional & friendly. Very efficient & listened to what I wanted for the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Personable, Efficient, Professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service team were very professional and efficient in setting up my TV. Spent time making sure I knew how use it. Friendly and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did a Quick Repair.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed wires replaced as they were worn and no longer properly delivering signal to the TV. It works great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Instalation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were prompt and courteous, set up new TV and helped with our questions concerning basic operations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr P

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tav from Alpharetta Georgia store area is the best! Smart, capable, nice, available for questions. Simply the best. We trust him!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Choose the Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales associate very knowledgeable about product. Delivery on time. Setup by professionals. TV quality A-1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small tv install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came on time and did what they do best. Set up the tv and the remote for direct tv. Quick and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very caring and helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable. Took the time to show me how to use and how to troubleshoot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew. Were very knowlegeable and efficient. Wished i had asked more questions on the TV control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job. Set up and explanation helpful. Guys cleaned up and took packaging and old TV away. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 800 number geek squad scheduler made a big error in describing what I needed and charged me double, even though I am a total tech member. I explained it clearly but she wrote it down wrong.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad we're professional and fast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came and installed our television in minutes. We couldn't believe how fast their service was. Thank you Best Buy Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very smart and very fast. The switchover left me nearly speechless. Such nice folks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took our 40" Roku Smart TV upstairs to our bedroom and set it up for us! He was great!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed the tvs quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They could not override the automatic shut off and eliminate the screen saver.

    I would recommend this to a friend