Customer Ratings & Reviews

The agent set my TV and connected it to all my devices!

The Geek Squad (Monty and Emanuel) installed and set up my new LG TV quickly and instructed me how to use the features and made sure I understood everything - they did a wonderful job!

The Geek Squad did a great job setting up everything and explaining the new features.

The most efficient and well-done service I've had from recent service people. I appreciate that the techs took a few minutes to show me some of the features of my new device.

It was great to have someone set up and provide us with the answers we didn't know we needed. So grateful for Geek Squad.

The Geek squad delivered our new TV and hooked it up and got it operating. They even got it synced with the Direct TV remote for us. They were very good to explain how to use all the features on our new TV as we are not as tech savvy as some. Then they carried away our very heavy old plasm TV. Their service was worth every penny we paid.

Customer service and trying to get my tv delivered and set up. My original appointment was for Friday, June 23. Never showed up, and never called. I called late in the afternoon that day and for the next 5 days. No one ever called me back, no one knew anything. Kept pushing me off to another person and it was always someone else's fault. Yes, I also feel I should be compensated for what has been done to me. Finally, from Geek Squad, Ryan called me, explained what happened, and made a point to take care of it on June 28th. So yes, I was very upset! Geek Squad should be proud of Ryan B because he knows and respects customer feelings. geek Squad should be very grateful for Ryan B! Jodi

The gentleman did a terrific job in setting up my TV's and took the time to get me signed in to Roku an showed me how to navigate through my Smart TV's.

Well worth the money because you avoid all the headaches associated with setting up the TV. I learned all the features on the TV and how to get to them and how to get back to normal viewing. My agent was very patient and let me try things numerous times. The only thing he didn't know about was Dolby vision and when I brought that up he was eager to learn about it and did so via his smartphone.

We are definitely not Tech savvy and have depended on "Geek Squad" for all our techy needs. They delivered the TV, spent a great deal of time ,after easy set-up (for them), explaining usage of remote, sound bar, DVD, etc. They were knowledgeable, friendly and so helpful. We have never been disappointed by them. Highly recommended.

The geek squad set up the tv in no time and are very polite people

Two excellent installers. Well worth having these two deliver and install the tv! Glad we paid for elivery (and haul away old TV).

The two Geek Squad home service agents who helped get our new smart TV up and going couldn't have been more personable, knowledgable and helpful. They listened to our requests and quickly solved installation issues that were Greek to me. I'd call on them again and again.

excellent service with installation and set up instructions

Delivery and installation went perfect. I'd recommend to anyone.

The Geek crew did my TV installation perfect. Exactly where I wanted the TV to hang. They were neat and careful. And they know how to get around little, or big, unforeseen issues. You and your friend trying to hang a big TV will make a mess and you'll end up with damage to your house/walls. Use these guys instead and avoid the headaches. It's cheap insurance.

The installer was very professional and competent. Explained everything that I needed to know about my new TV's installation and start up. Recommend this option for people not tech savvy.

Great service. He took the time to show me how to operate the remote and even suggested I use the old remote control system because I was used to it. I love my new TV set.

the agent was very friendly. He did the setup o of my TV in a very effective manner. He answered all my questions. The whole setup was done smoothly and with no delays.

My setup was so simplistic. Did unbox it put the pedestal on and set it on my credenza. I did handle the TV with kid gloves and make sure they were not touching the screen and everything was properly aligned and cables connected.