Customer Ratings & Reviews

They did a excellent job because they were very good.

Great job. The geek squad representative was very knowledgeable, and explained things exquisitely.

Did very well In the short time that he did it. Was very informative on questions that I had for him.

Great service. Assembled tv stand fast and very professional!

The two gentlemen who mounted my TV and installed my surround sound system were on time and very professional. They were very knowledgeable about both the TV and my Sonos surround sound system and took the time to walk me through each system.

They were fast, courteous, and professional. Great team thx

Had it up and running in about 15 min explained everything set up and connected everything went through all the swttings app connected devices very pleased

The Geek Squad was professional, polite, and knowledgeable. They wanted to make sure that I was comfortable with the height of my new 75" Sony TV. No cords to look at, and they disposed of the boxes after they cleaned the small mess.

Delivered and set up to satisfaction. Took them a bit to figure out connection to our older satellite box, but they got it done.

Good quality, durable outer sheath. Purchased both 4' and 6'. Nice brand.

I wanted a refund due to Geek Squad’s “No delivery past the 3rd floor of a walk up” policy. But the company who handled my service went above and beyond and delivery my 70” tv to the 5th floor and installed it to the tv stand. Thank you!

So far so good. This TV replaces a 60" Samsung DLP that I purchased 15 years ago. It's got a lot to live up to. So Far so good. We purchased this for the distance we can stand from the TV to watch it from the family room to the kitchen. Syncing it with my phone for web services is definitely a plus.

The two Geeks were very efficient, knowledgeable, personable & pleasant to deal with. They answered all of our questions, showed us the features of the remote & removed our old tv.

The agents were great. They unboxed the 85" TV, moved my old 65" TV, and set up the new one on my entertainment rack. They were very polite, and even wore protective shoe coverings, so as to not dirty our carpet. They even took away the empty boxes from the new set. They were very professional, and I highly recommend them.

Great! Knowledgable and kind geek service helps us seniors with details regarding setup and other factors regarding the new TV's features

These guys were the best ever! I’m not technologically smart and they were so patient with me and my million questions. So, professional even when my Miniature Poodle Service Dog wanted to help them. Lol I was impressed with how professional they and their uniforms looked even down to the booties.

The agents were great. They connected it to our devices and demostrated how to use the TV.

Try to install my 86 inch TV with a friend, did not turn out too well. With the Best Buy Protection I was able to replace the new tv and have BB install. Looks great and I have the piece of mind knowing it was done right.

I'm a disabled woman of a certain age who lives alone. I understood I was paying for delivery of my new Smart 75" TV, INSTALLATION of said TV & Removal/recycling of my old TV. The 2 arrived as scheduled, only one spoke English. He told me they weren't supposed to secure the mount (part of same purchase) & install, only put on stand & plug in. I wouldn't have purchased anything, TV/Mount/Delivery /Installation if that was the case & told them so. Everything was prepared for the mount to be placed on TV & TV mounted to wall. Eventually they DID the mount & installation. It is still up. I gave them each a small cash tip. They took old TV & left. In future I'd clarify what exactly "Delivery & Installation" covers. I ultimately got what I expected & paid for so I didn't contact Best Buy.

Brandon is great; knowledgeable, courteous, helpful. After working with him twice now, we have complete trust in his opinions and guidance as we move towards some additional entertainment space!