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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 18,772 reviews
  • Rated 5 out of 5 stars

    Use the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fast, great job installing three TVs in our home. We appreciate their knowledge and expertise. We didn’t have the knowledge to do it ourselves and they had the installs completed in no time at all! Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up crew were very professional, helpful and gave me useful tips on how to maximize the enjoyment of the tv and soundbar. Commendable Team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came thru

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician arrived on time and prepared. He brought our new tv with him and took away all the boxes when he was finished. Definitely worth it to not have the hassle of doing it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the TV. Explained everything to us. Answered all our questions…and we had a lot of them. They were very knowledgeable, patient, courteous and neat. Could not have asked for better service. It is very good to know that if we have a problem, they will be here to take care of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great guy. He set up my tv with no problem. On time and obviously knew his job very well.. I would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Guy’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad you sent to my home were wonderful! They showed up and set up the tv in a short time. I liked that they were Father and Son. Also they love dogs, which made me happy I didn’t have to put my Lab outside. Thank you for a Wonderful job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our tv and were very professional, courteous and prompt this was well worth it and quicker than us trying to program it by ourselves, they even showed us a few things we didn’t know would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt and polite. Very professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are EXCELLENT at setting up your TV. They take their time to make sure everything is right. Professional, knowledgeable, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bring me my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was good. The person was nice and friendly. Was able to bring the tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that set up are TV were great. They quickly set up the TV, programmed my cable remote to connect to the tv very quickly. In addy, the explained how the remote for the TZv worked & helped me set up Amazon Prime Video. At this po, I was confident of my ability to add any other streaming service should I subscribe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was communicated & right on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bram went over & above to get me ready to work this TV. Took my call after he left my home & checked later. Texted him today & he responded. Couldn’t ask for better service & response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and excellent work i like the work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most efficient and well-done service I've had from recent service people. I appreciate that the techs took a few minutes to show me some of the features of my new device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carter Cain did a great job. He is an expert, Efficient and cordial. A+ service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Continues to Impress

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has done it again. Took down my old TV, set everything up quickly (new X950G Sony) while cleaning up the entire area, and put everything neatly aside for me to give my old Plasma TV to a friend. The guys were quick, efficient, and spent extra time with the settings of my new TV as well as my cable box. For $49? I'm very happy. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was excellent. They came in and setup everything for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    home installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience. had a knowledgable & professional tech come to set=up/connect & dispose of old unit He sure made it easy and worth the costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the set up. The men were very efficient. The only problem is my VCR and DVD cannot be attached to this TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JanH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carter and Chris setup tv on cabinet and connected additional device. Appreciated the care they took removing my old tv and bringing in the new one. Great customer service skills and personable.

    I would recommend this to a friend
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