Customer Ratings & Reviews

Delivery and installation went perfect. I'd recommend to anyone.

The guys installed the tv quickly and excellently! They give great advice on products I should consider. They are very professional and are the reason I am a loyal Best Buy customer. In a world where customer service is dying, they give me hope that it isn't gone completely. Keep up the GREAT work!

We recently acquired a 65" TV, and we couldn't be happier with it. What truly distinguishes this TV are its incredible colors and deep black, resulting in flawless imagery. Additionally, it seamlessly complements our Bose bar speakers. The Geek Squad handled the delivery and installation impeccably; their professionalism was evident as they patiently addressed all our inquiries. Their expertise even led us to invest in an extended warranty, a decision we don't typically make. Overall, we're extremely pleased with this entire transaction.

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a good job. Many thanks to them.

The Geek Squad sent two amazing guys to install my new TV. These guys were simply the best. Very engaging and answered all of my questions easily. I highly recommend them for their truly exceptional service.

I exchanged the 55 inch TV to a 75 inch TV. Leo and Max did an excellent job installing it. They went above and beyond the call of duty

I had no idea how to set up all the cool gadgets I bought. I knew my husband and I needed some help from Geek Squad to help us set up our brand new TV, No regrets with Geek Squad. Super professional staff helped and we love our new tv/ tv set-up. They are willing to go the extra mile to make sure we know how to get our tv to function before they left.

Total professionals. On schedule, courteous, careful installation, removed all packing and cleaned area. Answered all questions and gave complete instructions for operation and care.

Mitch and Brady were prompt and courteous. Had my Toshiba set up quickly and explained all the features. Helped me set up my Internet connection on the tv. Very helpful team!

The 2 technicians did an excellent job setting up my TV, putting the TV stand together and mounting the TV to the stand. They visited me in the winter and their van got stuck in the frozen snow. They never complained. My concern is the store staff who were unable to tell me until the last minute whether the technicians would remove my old TV. They did take it for proper disposal.

The Geek Squad Members did an excellent job installing the new tv and dvd. They were efficient, pleasant and their instructions to operate the equipment were very clear and they pleasantly reviewed the instructions so I could use the equipment easily.

The agent was great. He set my new Samsung television up and explained how everything worked. He was knowledgeable and professional. Great service.

Setup went well and technicians gave me some good tips on using the TV.

Did everything I needed, but the ridicule from the delivery people because I valued my Plasma and had everything hard wired (there were no smart Plasmas when I bought mine) was insulting. Best Buy should let their installation techs know that there are still plasma TV addicts out there, and it was not easy to choose a more modern TV. I like my new TV, but no one likes being judged.

Geek squad came out to install projector. They called 30 minutes before arrival. Came on time. But quickly noticed that they did not have the right equity to install. Made arrangements to come out again. We were very pleased with the service and installation. We’ve had installation done by geek squad 3 times. Every one was good, but this was the best!

The Geek Squad did a superb job installing my new 75 inch TV. They untangled the spaghetti mess behind the TV and 7.2 audio system and relocated a second TV to another room without any additional charges. They also walked me through the setup settings on the new TV. Professional, knowledgeable, and thorough. Great job.

The agent brought 2 of the same model TVs on the same day which were determined to be defective. I ordered a 3rd from the store, different brand and model and he brought that out, set up, and took the old Tv out with him. I couldn't be happier with service,time and knowledge.

Installers set up new TV and home theater system. They did a good job. Took theeir time. Highly recommend this service.

The Geek Squad installed my TV in a short amount of time, and gave me instructions helping me with apps. They were professional and very polite. I would recommend their work.

I wish I could remember the names of the two techs who set up my new tv. (senior moment) They were awesome!! Thorough, knowledgeable, personable. Great experience.