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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Voice commands and overall ease of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Delivered and Set Up TV - Well Done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and setup in home by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reinstalled my Comcast package to my new smart TV, including the ability to record on the DVR. This smart TV is excellent and has many programs included. They adjusted the color. What a superb television this is. I am very pleased with the product and the professionalism of the installation team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup guys did a great job. Patiently answered all of my questions and hooked everything up. The work of the 2 individuals at my house was great. The process of getting everything scheduled was very frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job by independent installation contractport

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who completed our installation was great. Quick, careful and detail oriented. Offered helpful advise and responded to any and all questions. Nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV with Ease

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was very quick and polit throughout the whole process. Ensured 85 Inch Samsung TV was properly hooked up and showed me how to operate it. Even ensured area was cleaned up prior to leaving. Excellent process by the Qeek Squad, Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes and set up my tv quick and easy t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of best service you get from geek team Quik response and better performance I ever see and provide warranty delivery and back up support all for free and they remove old y v or Appliences for free of cost nobody beat this deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and did a wonderful job of explaining how the tv worked. He set up all my apps for me. Disposed of the huge box the new tv came in. He made sure I knew how to work all the controls before he left. I was very impressed with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5+ Stars!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Melina and the Geek Squad crew were awesome. I was getting my new very expensive (to me) 77" OLED tv unboxed and setup. The box is huge and they took great care in the unboxing. They were very careful handling this large tv and also looking out for other items. It would have been easy to accidentally hit my overhead ceiling fan but they made sure that the setup went smoothly. After placement on the tv stand they performed the initial turn on and walked me through the tv's operation and it's features. They made sure I was satisfied and all my questions were answered. I was a bit nervous about installing such a large tv by myself but also concerned that installing agents had the right skills. No worries at all! The team displayed technical expertise, professional excellence and a friendly demeanor. Oh, and they did all this in less than one hour. Well worth the money and highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men from Geek Squad came and set up my TV and connected it up to all the services, so that I could use it completely. Helped me to program everything in with Google home, and took the time to show me at least the basics of how everything worked. Very friendly and excellent service. I highly recommend Best Buy and Geek Squad for TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad eagles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Tech’s arrived with all the tools for the installation. Job was done quickly and professionally. We would have no hesitation referring them to our family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very friendly staff prompt and accurate with care and knowledge worth every penny to have peace of mind knowing its done right and im not risking my 3000+ tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific setup!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents who setup the TV were most courteous and knowledgeable. Great team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job ! Very professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry I don’t remember the technicians names but, they did a great job helping my aging parents. I received a call from the team technician regarding placement and needs of my parents and they set up the device and even coached them how to use the tv then I received another call from the technician before they left checking if I had any other requests, very good job, highly professional, highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Learning Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men explained everything to me as they connected all of the different components to insure that I could operate everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent Austen was very knowledgeable, courteous and professional! Very happy with the experience as a total tech membership free delivery and set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and brought the correct item with them. That last comment may sound dumb but I've had the wrong item brought to my house once or twice. Jacob and his crewmate (I apologize for forgetting his name) were friendly, efficient, and as professional as we could ask for. They were in and out in less than an hour. Just for clarity my set sits on a stand so it was not a tough job for these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desmond did a great job. He was fast and friendly, and explained everything he was doing while doing it. Didn't take him long to have me understanding how to use the new system the way I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service ever with a product delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my TV in the time frame promised. They set up and instructed me me in how to use the remote to set up and get the features I wanted. They answered all of my questions and hooked up my bleu ray DVR. They were very knowledgeable and polite. I could not have asked for better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of Television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Mike and Kyle were excellent. Very professional but also explained and work friendly. Outstanding employees.

    I would recommend this to a friend
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