Customer Ratings & Reviews

Our service rep was knowledgeable and helpful. He was even able to download our apps even without our internet being connected yet. He also gave us his card and told us to be sure to call him if we had any questions in the future.

Consumer Reports recommended the 8000 over this for better HDR rendition of non-HDR material, I doubted I could see the difference, and I think I'm correct. The picture is bright and sharp, the user-interface is good (a little to simplified for my taste). Cable and Off-Air (Antenna) reception are identical - as a digital broadcast should be.

The Geek Squad agents did a great job of setting up my new TV and soundbar, and connecting my DVD player and headphones to the TV. They also made sure every things worked as expected and explained how to use my new remotes. The agents were polite, thorough, and worked quickly.

Thexset up was great. They were on time professional and cuteous

The tech guys from the geek squad was very knowledgeable and hooked up the tv and showed us how to use the remotes. With that being said, the person did not wear a facemask nor have one on him when i asked him to wear one. So much for best buy and the geek squad protecting their customers from Covid

Josh and his helper with Geek Squad were terrific with the installation and set up. Ashley in the Willowbrook store was most helpful in guiding me to make the best purchase decision for me.

Excellent service by the geek squad from ft. Gratiot,mi James was his name I believe, and he had an assistant too. Both worked to install and clean up boxes, plastic wrapping, etc. , also removed the old tv. They installed the new tv and hooked up my old sound system, plus explained how to use the remote, and answered all my questions, My new 50” tv and its sound system work perfect. Thank you Geek squad!

I am very pleased and impressed with the set up of my TV. They were very patient in teaching me how to use my TV and all the capabilities. They did excellent work.

Have had this team of professions at our house for another setup. BestBuy must treat their employees good. I thought they were very knowledgeable and answered all my question. Set up and checked installation all worked.

From carrying in the TV; un-boxing; updating all software; setting up our cable; programming the remote; testing the set-up; and teaching us all the features, and more, the GeekSquad Agents were superb. The gentlemen were consummate professionals. We could not have been happier. This service is worth every cent!

Why pay to have a tv installed? Because technician brought correct cords, hooked up existing Roku, explained how the model works and programmed two remotes. He got everything right the first time, not after incorrect consumer installation and much frustration. Worth the money!

The guys from the Geek Squad did an outstanding job installing my new flat screen tv. They were on time,covered their shoes to protect my house,discounted my old tv and installed the new tv. Being very careful with my furniture and being absolutely sure it was working properly and I knew how to use it. Hope their all as good as these guys were!

Geek squad installed and interfaced my current equipment. Great job.

Excellent Professional and Reliably performed. Charging I take issue with. Bait and Switch in pricing. Installation great. Billing poor

The guys were professional installing the tv and so helpful in explaining the setup of it. They were great and on time!

The Geek Squad (Monty and Emanuel) installed and set up my new LG TV quickly and instructed me how to use the features and made sure I understood everything - they did a wonderful job!

The Geek Squad team went out of their way to install my TV after a second attempt. They were very patient took the extra time and made sure to demonstrate the many features including mirroring my iPad !

The agent connected my tv to all my devices including my old speaker set which needed utilizing an adapter. (I bought that Sony speaker set from Best Buy when I bought a new CRT tv many years ago. I love the speaker set and wanted to continue using it. He set up my dvr/vhs player and my blue ray player and my fios unit and cable tv so that everything was ready to go. I didn’t have to do anything. He even set up my password for me for my fios. As a senior citizen, I really appreciated knowing that everything was set up and done correctly and I did not have to do anything else!

The techs that installed tv set did a good job and knew there trade., however very disappointed in the charge to install a 3g tv set. We have been a long time customer of Best Buy and subscribe to the Keek squad program, the installation service should have been included to cover the installation, time to reconsider the annual fee fir this program.

the geek squad installed the new TV and set up the new WIFI ,