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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful in setting up my tv, & making sure it was connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David and his coworker did an amazing job hanging my tv. they both were very personable, helpful, and kind throughout the whole process. I would definitely want them to come back to hang any of our other products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. The geek squad representative was very knowledgeable, and explained things exquisitely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek service was professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication on time arrival and quality TV set-up service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad setup tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Knowledgable and kind geek service helps us seniors with details regarding setup and other factors regarding the new TV's features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Theater team ROCKS!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a custom home theater install done by the Geek Squad. Oftentimes, I call back to have things added/fixed or upgraded. The team is good. "J.T." is very professional & I always like to call any of the guys from the Geek Squad home theater installation/repair team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, man was very patient and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man from the geek squad was lovely. However, the TV doesn’t come with a manual for the remote and the remote is all symbols and numbers with no words.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was prepared for a long drawn-out experience but was pleasantly surprise by how fast and efficient our setup process was. It was definitely worth seeking an expert to get the job done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Mind Set Up Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Sqad Service was the Best Investment I Made!!! For the Price I Paid for my Entire Investment this was a Small Price to Pay to make sure Everything got Set Up Correctly!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. They connected it to our devices and demostrated how to use the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" TV Set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very efficient and knowledgeable. Very friendly and cleaned uo everything very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong outer sheath

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, durable outer sheath. Purchased both 4' and 6'. Nice brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents bought in my new 65-inch smart TV and installed it on top of my credenza. They then completed the setup using my Wi-Fi password.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast, courteous, and professional. Great team thx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was so efficient and installed my TV very fast. They were super nice and helped me set up my channels and streaming as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a tv install in my wife exercise room geek solve my problem and install the TV on the ASAP. Best thing I have a did very friendly experience people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REALLY PROFESSIONAL AGENTS, 5 STARS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 STAR SERVICES, TOOK ONLY 1 HR AND 30 MINUTES TO ASSEMBLY THE SCREEN AND CALIBRATE THE PROJECTOR BUT I DON'T HAVE THE RIGHT STAND, I DEFINITELY CONTACT THE GEEK SQUAD FOR SUPPORT WHEN I NEED IT, AGENTS WAS VERY PROFESSIONAL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional service. Cleaned up and took time to make sure we were comfortable with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Christopher!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher installed my 50" on my wall so quick and made sure EVERYTHING was in order. He showed me what my Samsung Tv was capable of doing, set everything up...I didn't have to do anything, but watch my tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very efficient and gave good suggestions.. only thing they can improve is to not hurry up things as i saw one screw was not properly tightened

    I would recommend this to a friend