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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 18,772 reviews
  • Rated 5 out of 5 stars

    It's worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The members of the Geek Squad were both polite and knowledgeable. They set up the TV quickly without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They setup nice and easy! No hassle service and brought the Tv and took away the box! I was amazed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team did a fantastic job. Quickly and correctly installed and explained the operation of the set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV quickly. The Geek Squad member who came later to connect the TV to the Xfinity box did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service with installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was prompt within the delivery/installation window offered by Best Buy. They installed the TV, DVD player, hooked up cable and made sure everything was working. They also hauled away an old TV which added to the quality and value of the service. Will definitely use this service again in the future. A bit expensive but worth it on this occasion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who brought me my tv were very friendly and knowledgeable. The one who actually installed my TV was very helpful. He made sure that I understood how to operate my TV, the tv remote control and the cable box remote control. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV for the price. This model has better upgrades from the previous set I bought last year, making it nicer to see and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery/Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job. The guys we very careful and making sure that install and explain every details. They clean up before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv vet quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service was excellent. The techs were very professional and friendly. They mounted my tv very quickly. Also answered my questions and concerns with satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, very gentle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came, they were considerate on apartment parking restrictions. Treated my new toy with a great care. Programed what i needed walked me through few new features and even some advice for future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, quick, friendly, very knowledgeable and could answer questions quickly. Explained how it worked and got me going great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He did what he could and it's better than it was.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly, took his time to understand what I really needed and put the tv on top of the mantel. There are still many cords that we could not figure out where they were meant to go or why there were so many.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad tech!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed the old unit, installed the new unit and connected everything very quickly and neatly. She was very knowledgeable and explained everything to me in great detail especially to me a "tech dinosaur" that was very easy to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solving at its best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very patient, helpful and professional in solving set up problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BESTEVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best service there is. They were on time they were very efficient very nice and patient and the one fellow named Justin was very skilled and he was very kind to me and my 96-year-old mother. I do recommend the geek squad I am glad I have them to help me for the next four years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are definitely not Tech savvy and have depended on "Geek Squad" for all our techy needs. They delivered the TV, spent a great deal of time ,after easy set-up (for them), explaining usage of remote, sound bar, DVD, etc. They were knowledgeable, friendly and so helpful. We have never been disappointed by them. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my tech was knowledable. when he left everything was connect and working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job of setting up my T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time and did an excellent job of setting up my 85 inch Samsung TV. Both agents were excellent at answering all my questions an fast at setting up the TV. Will most definitely recommend them to anyone needing at TV setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and Darek were very professional and efficient in their installation and in the subsequent install of the eero net that we added a couple of weeks later. I would be happy to recommend them and the services to anyone looking for assistance in setting up a system. They definitely exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel much more at ease having the Geek Squad install a new tv, I'm not that knowledgeable about hooking up the tv, sound system dvd player and having them work properly and they always do a great job and make sure I know how to operate everything before they leave and if you have any questions later they will answer your call and take the time to explain.

    I would recommend this to a friend
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