Customer Ratings & Reviews

I had a 65" Sony tv set up on a swivel stand.It was a swap out for a Samsung which I was unhappy with.Since I went with the extended warranty it was no hassle.They did a great job connecting everything, arriving sooner than the estimated time window.I will use them again.

The installation of our LG 65 inch TV was installed in 45 minutes. Two squad members, covered shoes, masked and very polite. Hooked up the TV so we could use our old hand held direct TV devices to Fire Stick. Explained the new TV features and took the box with.. John J. Kim

Great install however sound is fading in and out. Research indicates LG is notorious for this problem. We may need another visit from squad to assess, correct, or Best Buy replace

Awesome job. The guys we very careful and making sure that install and explain every details. They clean up before they left.

Justin Vogt … what an EXCELLENT Tech man! His set up was PERFECT! Only WISH he could have TAKEN AWAY the SONY 60” TV that had been delivered earlier, but had Blown Out! That was the understanding that I had with my in store help - Eric Meyers!

The agents' set up the TV and connected all components quickly and efficiently, explained how everything worked, and answered our questions. Left a card so we could contact them if we ran into any issues or had more questions.

I had 2 TV's installed at our home. The first time was a 5 star experience. I believe the installers were from Best Buy / Geek Squad, and they were extremely courteous and professional. My most recent experience was a stark difference from the first. Regarding the latest TV installation, the installers were 3rd party installers (not Best Buy / Geek Squad). I ordered a TV mount of a 50" TV. When they arrived, the lead installer informed me that the incorrect service was book. What was booked was "TV Connect and Setup 55” and Smaller" but what we needed was "Basic TV Mount Service." So, the installer told me that the mounting service is $50 more than the connect service, so I paid him $50 cash. I later found out that the "TV Connect and Setup 55” and Smaller" and "Basic TV Mount Service" are the same exact price... $119.99 as a beta member. They did a good job with the installation, but I can't help but feel I got cheated out of $50. TLDR: before paying extra, double check that the up-charge is actually correct...

The team that set-up my TV, both times, were great and extremely helpful.

i have a dvd player several years old; several online app services, and a cable box. Geek squad not only set everything up for my easy access but taught me how to access it. First time in a long time i have been sble to have this mix of old and new IT work together! Very happy

the installers delivered my tv and dvd player and set everything up and programmed everything to operate with my existing equipment and then explained how to operate my new equipment. let alone that as they stepped in the door, they put booties on to prevent anything from coming off their feet and to protect my floor.

The agents, hooked up the sound systems for my TV and stereo speakers, they were capable and quick, showed me how to use the remotes for both systems to get the optimal output

I purchased this TV for my Sister-in-Law as w gift & she loves it. The Techs from Geek Squad came in, installed, set it up & went over all the operations of the TV & Remote until she was comfortable with it - They did a great job.

Great service! Arrived on time. Got tv set up efficiently and completely. This is our first smart tv so they also were thorough in explaining how to operate it. Really pleased with whole experience.

Arrived on time with curtesy call in advance to let me know he was on his way. After setting up the TV he patiently explained all of the functions of the tv and remotes. Geek Squad man was knowledgeable, pleasant, clean and courteous.

The team from the geek squad that came and set up my TV and sound bar were great guys. They work together as a team. Got The setup done in no time at all. They explained everything... That I could understand. Great customer service!

They brought the TV into my home and set it up. They connected it to my WiFi and my remotes, explained all the features and answered all my questions. When they were finished they hauled away my old TV. It was definitely worth the $50 I paid for this service.

Geek Squad was on time, made installation quickly and professionally. They went out of their way to make sure I was completely satisfied. Set up controllers and made sure everything was working correctly before they left my home. Excellent service. Could not be more satisfied.

The guys were great! I had two of the most professional installers who were also extremely knowledgeable. Very respectful of my apartment. They covered their shoes and wore face covers the entire time. A1 professionals! I recommend my friends who also used Geek Squad!

The Geek Squad team did an excellent job in installing the tv and the sound bar. Shawn and Cameron took the time to explain everything about the operation of the tv and getting our favorite apps.

Great Service by the Best Buy Team. You made the process simple and pleasant. Your guys were professional and polite.