Customer Ratings & Reviews

Out technician, Jeromy, did an excellent job settling up our TV. He also kept us updated on is arrival time. Very pleased with our experience with Best Buy

Skilled setup of beautiful new tv. Geek Squad team worked quickly and efficiently to make my tv operational. They were polite and knowledgeable. Would definitely go this route again.

The Geek Squad had to work in tight quarters with my entertainment center, but managed perfectly. He also recommended a programmable remote which has been awesome. So much easier to work with than my previous universal remote. Plus he was able to get my old but still functioning well multi disk Denon CD player connected via the remote, so I could return the new multi disk CD player I purchased - which more than offset the cost of the programmable remote!

The agents were very polite and friendly. They were efficient and did not worry when we asked for additional help, as we are older and digitally challenged. When the TV legs were wider than the stand - they had a fix for us - so great at thinking outside the box, or furniture in this case! Will definitely use them again!

Agent James did a fantastic job setting it up. He was very knowledgeable and polite. You should give him a raise.

Got it dun quickly working awesome no trouble in short amount of time

We purchased the 77" Sony Bravia and to say it is the next best thing since sliced bread is an understatement. We have only had it a few days but it is incredible. The sound, the picture, the quality is above and beyond! Thanks to Jamal and Adam for a TERRIFIC job setting us up - they were AWESOME!

Bram went over & above to get me ready to work this TV. Took my call after he left my home & checked later. Texted him today & he responded. Couldn’t ask for better service & response.

Our technician arrived on time and prepared. He brought our new tv with him and took away all the boxes when he was finished. Definitely worth it to not have the hassle of doing it yourself.

If you have some experience setting up TV and components this is something you can probably figure out on your own. But if you have had enough fun doing this sort of thing for a lifetime, let Geek Squad make it easy for you. This is the third time I have had Geek Squad do TV and component setup and it saves me an afternoon or a day of tedium getting everything situated and working to my satisfaction. If you have the money to outsource this, do it.

The Geek Squad came in professionally installed my home theater system they were very knowledgeable

The technician took his time and explained how the remote worked along with all the new options on my TV. He even knew how to do the bypass for the privacy settings screens that I asked him about doing for me. Very knowledgeable and polite guy!

Delivery was made and was handle with care. Personal was very curtious.

The delivery and setup was so nice they explained everything and programmed the remote for me

Courteous, friendly service. Explained everything.

I purchased a television as a gift, and I was pleased to hear that the delivery, installation, and removal of the old unit went off without a hitch.

TV was installed, set up and ready to go within 20-30 minutes. No hassle! The agent also installed my DVD player and I was all set. I was relieved to not have the frustration and hassle of trying to set it up myself. Thanks Best Buy for taking the headache out of installing a new TV! I would highly recommend letting Best Buy do it all for you.

The agents installed the tv and explained everything for us, very professional

First vendor installer bewildered, follow up by Geek Squad to correct problem excellent.

The two guys were very efficient. They had the TV unboxed, legs on and on the stand in 10 minutes. Hooked it into the online service and had me watching TV in a very short amount of time. They also were nice enough to move my old projection TV into another room. Could not have asked for better service.