Customer Ratings & Reviews

Setup was flawless. Quick and efficient. The best job ever.

GEEK SQUAD SERVICE WAS EXCELLENT...SO PROFESSIONAL, SO KNOWLEDGEABLE,SO PATIENT AND KIND!

The guy came in and made sure everything was working properly. He explained how to work the romote after using one from another company, I have gotten use to using.

Love the TV and all the options that a smart TV offers. (This one is my first!) The Geek Squad member was so helpful in explaining how to use the TV.

Great picture for straight on viewing. Picture is really foggy if looked at from the side. Easy to operate.

Brandon did an exceptional job delivering, setting up, reviewing features & remote use, removing the old tv, and leaving the area spotless. Truly appreciated the professional service provided!

The members of the Geek Squad were both polite and knowledgeable. They set up the TV quickly without any issues.

The agents installed the TV and made sure it worked, which it did at that time. Had to call again because it didn't work as they said it would. Tried to resolve on phone but couldn't do it so sent an agent out. He got it working and taught me how to do several things I did not know. Good service. I did try calling the original agent which he said I could but he didn't respond.

Very pleased with the technician who quickly set up my smart tv. He hooked it up to work with my current cable box/ dvr. Also connected it to my Wi-Fi, explained, features, and remotes.

Explained what they were doing, and why. Very smooth install..

The squad hooked my tv up and put our preferences in while explaining the features of the tv. They were great representatives of Geek Squad and Best Buy! Very polite, very clear on the explanation of features and enjoyed what they were doing.

The agent was very professional and had the TV up and working beautifully in no time. I have been a Total Tech subscriber a long time and always pleased and impressed with work they do.

I purchased the tv & setup for a friend. She was happy with the set up. My only complaint is that I asked that the technician call her since the service is at her home. I received at least six calls, and I had to direct the Geek Squad to call my friend's number.

I had two of the most incredible and knowledgeable team come into my home and set up my Tv They hooked up the internet and tv provider in less than an hour They were the best

We have had two different sets of Agents installing two big TVS on two different occasions. Aaron & Alisa, and Dean & Joe… WOW! Fast, efficient work, answering All our questions and Beyond! SUPER SATISFIED with BOTH TEAMS! Don & Sally Groters, Comstock Park,Mi. YEA TEAMS!

ANOTHER BENEFIT IF BEING A "TOTAL TECH MEMBER". I PUCHASED THE TV ON A FRIDAY AFTERNOON, IT WAS DELIVERED THAT SAME DAY. BEST BUY INSTALLED IT THE NEXT DAY. I WAS REPLACING A TV THAT WAS DEFECTIVE AFTER ONLY FOUR YEARS (THAT TV WAS NOT PURCHASED FROM BEST BUY). I MUST SAY, ALL FUTURE ELECTRONICS WILL BE PURCHASED FROM BEST BUY. THE QUALITY OF SERVICE IS TOP NOTCH AS IS THE NEW TV (A SAMSUNG 50" SMART TV) ONCE AGAIN BEST BUY AND THE GEEK SQUAD CAME THROUGH WITH FLYING COLORS!! I WILL BE A FOREVER A "TOTAL TECH MEMBER" SUPPORTER! THANK YOU "GEEK SQUAD" AND BEST BUY!!

Installation team did a fantastic job. Quickly and correctly installed and explained the operation of the set.

The squad set the TV up and connected it to direct TV. Before they left they had paired the remote and made sure I understood all the functions. Great guys, friendly and professional

The geek squad tech was very personable and installed our tv & soundbar with ease. He explained how the tv worked in easy to understand terms. Plus, he made sure my cable tv remote worked on the tv, cable box and soundbar. He was great!

Everything I could have asked for in the installation was represented in the service I received: the technician was knowledgeable, efficient, timely, and very pleasant to work with.