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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 18,760 reviews
  • Rated 5 out of 5 stars

    Bravo Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen were awesome! They did a great job and were friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and setup quickly and cleaned up very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Shipping and Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth shipping and installation. Setup was a breeze with Apple TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent set everything up for us & answered all of our questions went over how the TV worked was done in 25 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Model Geek Squader sets the Standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man was on time, ready to go w/protective mask. He worked quickly and efficiently and was most helpful and informative. He was nice, friendly, and knowledgeable. He stands out as the exception to the difficulties I had with the problems of the purchase. Best Buy would be unbeatable if all were of his caliber. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of New Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a very good job installing the TV. They arrived on time and very efficient in installing the New TV and removing old TV and most courteous throughout the whole process. I was very pleased and give them a 10 if 10 is considered the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY HAPPY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the GEEK Squad x 2 TV installations. So Happy with their service. They did not leave until all was hooked up, working with our internet service and they showed us how to work each TV unit .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad quickly and professionally set up my TV as well as usage instructions. Called prior to arrival.my set up was very basic as I am not a gamer or Alexa. Job well done but a little pricey.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Flat Screen 50 inch TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value for the price The picture is very good , Easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV Delivery & Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an LG 77" OLED TV with installation. The 2 Geek Squad members who delivered and set up the TV did an excellent job. They were very knowledgeable and friendly. They made sure that everything was working properly and gave me a crash course on the new TV. I also purchased haul-away service for my old big screen TV. They did an amazing job in getting it out very carefully without knicking or damaging walls. It was an old fashioned 66" TV with a big back-end. Thank you for being so careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent care and service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the TV quickly and were very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mitch and Brady were prompt and courteous. Had my Toshiba set up quickly and explained all the features. Helped me set up my Internet connection on the tv. Very helpful team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Support from the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technical support - members of the Geek Squad who installed and set up our new Samsung TV and Logitech remote were on time, courteous and very professional, in addition to being "experts" in what they needed to accomplish. Our new system is now fully integrated with older components, thanks to their commendable efforts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest way to have new TV set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that came to install the TV and sound system were extremely nice. They cleaned up all of the cardboard and papers and took it all away. They made sure that we knew how everything worked together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Professional and Reliably performed. Charging I take issue with. Bait and Switch in pricing. Installation great. Billing poor

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an outstanding job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a GREAT job and were outstanding in informing me how to operate my new tv. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third Party Delivered and Installed My New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered, assembled, and installed programs on my new smart tv with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our new TV with ease, connecting it to our service provider, and made sure we knew how to use both remotes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek guys managed to set up the TV without making any mistakes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for Alan's patience. Took his time and did a good jobl.

    I would recommend this to a friend
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