Customer Ratings & Reviews

Good experience. had a knowledgable & professional tech come to set=up/connect & dispose of old unit He sure made it easy and worth the costs.

Quick and Easy. Ryan arrived on time and in 123 minutes my new TV was set up and the picture was clear and beautiful! Thank you

Service setup was mostly very good, but they got one thing wrong, which in my estimation, was a significant mistake that the techs should have known and resolved--they literally forgot to connect the cable box. Turned it on and it was taking a long time to boot up, which they indicated happened sometimes (I raised my eyebrow but was not interested in arguing). This was something I thought I could remedy one way or the other, so I did not want to hold them up over it. My Fire Cube was hooked up and I knew the TV worked. After they left, I found the coaxial cable completely unconnected and once I hooked it up, the box booted reasonably quickly. Not a catastrophic situation by any means, but a big disappointment weighed against the cost of the service.

Had a few agents through Total Tech viwit us, first to install and cover all the bells and whistles of the new TV. But needed new DirecTV box, and once we got that, another excellent Total Technician came and finished set up. Everything works great.

Keith is the technician who brought and installed my new TV. I cannot speak highly enough of him. He called to let me know he was on his way, arrived when he said he would and he went right to work. It didn't take him very long to do the installation and he explained everything he was doing. He also moved my old TV to the family room and set it up. Geek Squad is very fortunate to have an employee like Keith!!! I hope you appreciate him.

The agents installed my TV above my fireplace. They acted in a very professional & efficient manner.

The agents did a great job in hooking up my Tv. They showed me how to use my remote for my amazon TV. They also removed the old TV to a different spot for me. They were very polite and called before arriving and was here when they said they would be.

The agent did an excellent job setting up and connecting my new 65” TV.

The agents did a great job setting up my tv, they connected to the internet and connected my Roku also. And in addition they were very kind to move my other tv into another room. And they also gave excellent service during the entire process!!

I so happy with the Geek Squad. The young lady that came, not only set up my TV. But she also installed my TV Stand and downloaded to apps for me. Anytime I need something done that I am not equipped to do. You can bet I will be calling the Geek Squad for an appointment.

Great pic and good sound. Controls are easy too!!

Excellent support provided with install to include taking away old TVs. The technician orientation was helpful and even set up the standard apps and taught me how to add more apps. I fully understood how to best use my new smart tv fully. Did a nice job keeping things clean and placed exactly I place of old tv.

The technician listened to my issues and effectively responded to my needs with the recent TV purchase. He displayed the technical competence and knowledge to correct the issues I was having with the TV. The technical expertise is top notch, and I would recommend the technician of the Geek Squad to anyone. Thanks for a job well done.

Your crew was very professional and courteous and did an outstanding job

The agent connected my tv to all my devices including my old speaker set which needed utilizing an adapter. (I bought that Sony speaker set from Best Buy when I bought a new CRT tv many years ago. I love the speaker set and wanted to continue using it. He set up my dvr/vhs player and my blue ray player and my fios unit and cable tv so that everything was ready to go. I didn’t have to do anything. He even set up my password for me for my fios. As a senior citizen, I really appreciated knowing that everything was set up and done correctly and I did not have to do anything else!

The technician who delivered and set up our new TV was excellent. Not only professional and friendly but made sure we understood how to access options on the set. We were extremely happy and grateful for the time spent with us so we could understand the operations as we are senior citizens. Very happy overall!

The Geek Squad agent set up our new TV to all of the existing components we have and everything works perfectly. She also explained how to use the new device and answered all of our questions. If we could give Cas Johns 10 stars we would!

Service rep was on time!!! and excellent!!! He did an excellent job and reviewed everything about the TV!

The Geek squad folks were excellent. This was a relatively easy install but they left with everything working perfectly and to suit my needs and particular taste. It was well worth the money to have it installed professionally. They practiced COVID safety and cleaned up all of the discarded boxes ect.

The agents that came to the house to set up the tv were awesome. They stayed until we we satisfied with everything. Explained how to use the tv( add apps etc) they were very polite, helpful and professional. I would definitely recommend having your tv set up for you.