Customer Ratings & Reviews

I have no real issues or serious complaints with the Best Buy TV Set Up. It was actually done through a 3rd Party. The only thing I noticed they may have accidentally took with them one of my HDMI cables and the Remote from the Other TV that I had here that I was replacing. I guess they might have gotten things confused with everything when they set up everything and when they were connecting everything. There was so much of the Package Matereral everywhere. I am giving them the benefit of the doubt here, but I honestly cannot say what actually happened to my devices. I do know because of what happened I would NOT want them to ever come back here again. They did make me feel extremely rushed and kept trying to get me to sign their digital form before they were even finished. I felt extremely uncomfortable about that. They were aware of me being Disabled and Having 4 Traumatic Brain Injuries that occurred during my Military Service. Just to add I have been a Customer of Best Buy for over 20 Years.

The agents mounted my TV and hooked everything up.

Love our delivery guys Alex and I forgot the other gentlemans name. Anyway, est delivery and INSTALL EVER

The TV set up is great for those who cannot do it themselves or do not feel like doing it themselves. Reconnecting your TV to the cable/satellite or whatever can be frustrating even if it is not confusing. In my particular case, it was just nice to have someone else do it as they mounted the TV for my mother while I was at work.

Levi came to my house to install a surround sound bar and he did a very professional job. He had up in no time. He made sure it was centered and hooked up. He set everything up with remote and showed me certain features. He was very polite and was a professional.

My installers, Ethan and T.K. were awesome. Connected all of our equipment..television, cable box, sound bar. We are not tech-savvy people and I had lots of questions. Not only did they take the time but also never seemed to get impatient with me, and they were there for quite a while making sure that I understood it all.

Nicely done by the GEEK squad delivering and installing me new Samsung TV which is just awesome!

Agent was very patient, helpful and professional in solving set up problems.

The agents delivered my 65 inch Samsung tv, to my home and set it up for me. They were extremely courteous and polite as well as knowledgeable. I felt very comfortable with them and was very impressed. It is a service I would definitely recommend and repeat myself.

Efficient, polite, conscientious, capable! They made sure that the TV was protected from tipping over (cats who jump onto the entertainment center), and explained everything thoroughly. In addition to the TV set up, they set up my (30-days free) Sling Account. I was very impressed with these people.

The installers were unbelievably professional and they were the reason I bought the sonos products after the installation of my new TV. They were respectful of my home leaving it clean and neat as they found it upon arrival. They didn't leave until everything was perfect and i knew how to work all the items!!!!

Their team delivered it on time, not like most that say a time and come hours later. They expertly put the tv on the wall and set it up for my daughter who has been enjoying it since.

The agent was on time, well prepared, friendly and knowledgeable. Took time to make sure i knew how to use new Bravia tv. No problems during or after set up. GREAT JOB!!

Having the Geek squad delivering and setting up our me tv and sound bar and showing how to work them was great. the guys were also very knowledgeable and patient answering the any questions we had. They took out our previous tv to.

Your staff was very pleasant & very professional! Alexandra was wonderful when setting up my TV. I asked so many questions and she just continued to answer without hesitation in a very very nice manner. I would recommend Best/buy & geek squad to anyone.

Geek Squad TV Connect Service is a no-brainer. Not only do they take on the responsibility of professional set up, connection and synchronization of all video components and home network, the Geek Squad also cares enough to educate a senior citizen like me, on how to get the best results from my new-fangled tv. Much appreciated!

Geek squad put together the TV stand. Cleaned up and removed boxes when done. Came back the next day with the TV. Connected the TV to DVR, router and DVD player. Wires all neatly bundled with ties behind the stand. Cleaned up all boxes and also hauled away the old TV. Explained the remote and Smart TV operation.

The 70 inch Samsung is fantastic! It is like you are there in person when watching my favorite team, the Celtics. The color is vibrant. I also want to thank the two installers who were professional yet friendly. They also set up my paid for channels.

Geek squad was prompt, friendly, and quickly set up new TV giving technical assistance and removing old TV for recycling. Made the whole process of purchasing a TV so much easier and less stressful.

The agents were very efficient and professional. Can't give a 5 because the scheduling Dept left install items off my delivery ticket. The Agents only delivers and setup my TV only. Needed a second visit to finish setting up my Receiver and other accessories.