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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 18,760 reviews
  • Rated 5 out of 5 stars

    Great size for my bedroom

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is perfect and it feels like I'm in the room with the people on the TV. Color is perfect, everything looks so real. The sound is incredible. Frankly if you have been watching an old TV and then switch to the newest technology, don't be surprised at how shocked you will be at how different everyone looks and how you will now be part of the experience you are watching. You deserve a new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician brought the TV to my house, set it up, set up my sound bar and taught me how to use both. He kept me informed as to when he would arrive, he worked quickly and efficiently and did a great job. I would definitely buy from Best Buy and pay for them to set things up in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both men were great! Very polite and professional. They knew their product and could answer all my questions. We really appreciated their time, communication and efforts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job of setting up my T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time and did an excellent job of setting up my 85 inch Samsung TV. Both agents were excellent at answering all my questions an fast at setting up the TV. Will most definitely recommend them to anyone needing at TV setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on the early side of appointment window. Install was quick and simple, plus they made sure it worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS team were personable, knowledgeable , were on time and had me set up in no time. Explained everything to m clearly. Good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech technician was on time, prompt and courteous. Demonstrated how to use all the features of the tv. Made the set up seem simple,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our 65-Inch Sony Bravia tv!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recent purchase of our 65-Inch sony bravia tv and accessories was outstanding!! Our store us Buckhead location atlanta ga. Leslie was a fantastic best buy team member and best buy should be proud she's on your team!! We are so blessed she helped us every step!!!! Thanks !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents installed my TV and sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are very professional, they worked fast and got everything ready to use, 100% recommended this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job. Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and knowledgeable. They answered all my questions and hooked up the new TV to all my devices. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING JOB

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by the geek squad people they where very knowledgeable in every aspect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who brought me my tv were very friendly and knowledgeable. The one who actually installed my TV was very helpful. He made sure that I understood how to operate my TV, the tv remote control and the cable box remote control. I was very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issue TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert, profesional service from Geek Squad tech. TV was quickly and properly installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around service. Guys were friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install & Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and install, good communication, kept up to date when arrival time, polite, professional, removed all packing boxes and old tv, set up new tv perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv , easy to place on mount.the service was so great . I was able to use my tv right away , easy friendly. The tech is excellent and patient with me how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality. Excellent brightness. I would buy it again. Easy delivery through geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes they did and they was awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Js. set up my t.v its on a stand they downloaded all my apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. Picture is great and all the features are easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, everyone was great, the whole process was more than I expected

    I would recommend this to a friend
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