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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek squad installed t.v. quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep was on time and proficient. Did an excellent job of setting up the t.v. and going over the instructions per understanding the new t.v.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very committed to the installation and to me understanding how to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called to verify the location of our new TV giving us a heads up for when they would arrive. They moved the old set and installed the new one and instructed us on the operation. The team gave us a card should any problem occur. Our cable box was outdated so I went and got a new and they returned to finalize installation. Very appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job Well Done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up crew was very professional. They were able to do the job efficiently & without problems. They instructed me how to use equipment. Overall, very good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad EXCELLENT!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connect all my device: excellent service ,clean & quickly"!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Personnel!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin Vogt … what an EXCELLENT Tech man! His set up was PERFECT! Only WISH he could have TAKEN AWAY the SONY 60” TV that had been delivered earlier, but had Blown Out! That was the understanding that I had with my in store help - Eric Meyers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up the TV. They explained the features. They were on time, very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad technician did job well & efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay to have a tv installed? Because technician brought correct cords, hooked up existing Roku, explained how the model works and programmed two remotes. He got everything right the first time, not after incorrect consumer installation and much frustration. Worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were here on time. Did an excellent job installing our new tv. Showed us how to operate it and cleaned up very nicely before they left. Very happy with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent size, easy to use, sharp picture, quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worker was very polite, capable and professional, did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful people and very friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please review your records so you can learn who performed my install. I think it was Gabriel and Leslie???? they were wonderful, polite, friendly and of course VERY KNOWLEDGEABL!! Took away the empty boxes and gave me a few pointers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes, dealing with upgrading TVs can be a pain. Although they are generally a pretty simple process, we have all kinds of devices hooked up to our TVs which then need reprogramming & setup to accomplish a smooth transition. I took the easy route and called the Geek Squad. I made a great decision and highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called me prior to delivery to verify time and date. They arrived on time, setup the TV, hooked it all up to my DirecTv, walked me through the remote and the TV capabilities, and insured I was familiar with the remote functions before they left. The Geek Sq was outstanding and I was truly impressed with their expertise and fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad team (Anton and Jordan) were amazing!! So knowledgeable! Everything was done to perfection: they know their products, the installation was smooth and efficient, they worked phenomenally together as a team, and were respectful of my home (cleaned up and hauled away everything leaving it spotless). I would highly recommend these guys to anyone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time and mounted quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and connected to wifi . they were very helpful very informative i would recommend geek squad to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love geek squad! It’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my TV and showing me how to use it. He was very patient with me and explained everything. The Geek Squad has helped me many times over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow, I am impressed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were polite, friendly and professional . They showed up shocking early in my scheduled time frame and actually explained how to navigate between my TV, DVD and cable. There was an accidental schedule overbook. The 2nd crew was nice enough to explain one last thing and then take the one remaining box that had been forgotten.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professionally installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed my old TV and installed my new TV quickly and neatly, explaining how to easily use the remote for selections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representatives delivered television and connected necessary equipment. They were very friendly and answered our questions.

    I would recommend this to a friend
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