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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    New 75 inch LG tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad techs did a great job installing my new 75 inch tv. They set up everything on 1 remote controller. They took the time to explain all of the tv's functions - in plain English not in tech talk!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t have set it up without him

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG, it was so worth having the Geek set up my 55” TV and sound bar. Then when I made the comment that I was going to have 1 more remote to deal with - he told me about the Logi remote that takes care of everything!! He then sat down and programmed it and trained me on it. So much easier 4 remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs arrived on time. They unpacked the new 70in Samsung TV. Hooked it up with my existing Bose sound bar and cable box. Old TV and boxes hauled away. Within 30 mins I had an up and working correctly, new unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I wanted it done right, the first time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer arrived on time, unattached and removed the old set, installed the new one, and reattached the DVD. He took the time to make sure all components were working together, before showing me the features on this next generation TV. He answered all my questions, and told me to call anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad team was on-time, efficient, friendly and very professional in delivering and setting up my new TV. Glad to see Greek Squad keeping long-time employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elvis is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to add bluetooth to my audio system. I bought a bluetooth adapter to add to my old Denon based system. The Geek Squad sent Elvis to install it and after a few minutes it was clear I needed a new receiver and Bluray player in order to do what I wanted. Elvis very clearly proposed a new Marantz along with a new Bluray player to truly update my sound system. Elvis went away and created a quote to do everything i needed. Best Buy took back the new adapter I had purchased. Elvis broke it all down into very easy to understand steps. He ordered all the new gear and a week later brought it all to my home and with the greatest of gentleness he installed it all. The instructions were perfect. He is the best teacher. The new Logitec Harmony universal remote is allowing my wife to operate the whole system for the first time in 16 years. She is ecstatic. Elvis is our new Hero forever. He diagnosed our needs and came up with the perfect solution. Please send Elvis our highest rating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Watching again in no time!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was so efficient and great with the installation. He quickly set up and linked all devices successfully. I was watching tv again in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scott from Geek Squad was a true professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott was incredible. He was on time, knowledgable, problem solved, gave valuable opinions, and confirmed everything was working and placed to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were careful, professional, and knowledgeable. They waited for it to scan all the channels and explained how to use all the functions. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My man cave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual the agents who came out are so professional and knowledgeable that they really make me feel at ease and stress less. I truly believe and enjoy the Geek Squad coming to my house for all my technical problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality. Excellent brightness. I would buy it again. Easy delivery through geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great at installing the TV and making sure all the Dish equipment and CD player were working!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Placed TV in a new location

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service men were efficient and courteous. Very strong and helpful in placing a smaller TV in its new location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On 6/25/18, the Geek Squad came & set up my TV. My living room was as clean after they left as it was before they got here. They came very early. It was @ least 2 hours before the appointment time. I bought furniture from a store here. Unlike Geek Squad, they didn't clean up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Albert Street made sure the tv was properly connected and reviewed all the features with us. A real pleasure to meet this man and would highly recommend his services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team worked well together and did a very neat job. I did need 2 longer cables which I wish I had been informed of earlier, I had to purchase a HDMI cable for $50 which costs about $22 in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Service from the Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We scheduled this to help with TV setup and installation. Turns out the installation was very straight forward and we were able to do it easily ourselves. We cancelled the home service, and that was very easy too! The Squad was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very impressed with this geek squad of ONE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you , Cam , for your professional delivery and install of my TCL65Q Roku , you went the extra mile with your explanations and advice on enjoying my new tube, my salute to the "independents" !

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Thomas. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Delivery and set-up of Sony Bravia 7 85' in TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members who delivered and set-up my big screen TV were very professional, personal and made me feel at ease during the entire set-up process. They answered all of my questions, walked me through the remote settings and ensured I was happy with everything before leaving.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Set up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived on time, Only took him less than 30 min. to set up my TV, Agent also explained how to use the remote to my best advantage,

    I would recommend this to a friend